Cant log in when its with facebook

[Mariferubieto]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Mexico but ive being since january abroad

Device

Samsung Galaxy S9

Operating System

Android

My Question or Issue

I have my original account connected to facebook and sudenly it loged me out and now i can log in again. It says that there is not account connected to facebook with mi profile and with the mail that i used for facebook either. I read that maybe is because i am abroad, but i cant even find the way to change country because it does not let me in, what can i do?

[OneByBoo]

Hey there @Mariferubieto,

thanks for posting !

As you mentioned being a Premium subscriber, you should be able to use your account abroad with no limitations or issues.

Please as a first step use this help page on possible issues logging in.

Let me know how it goes 😃