Change Country (grayed out)

[bgre033]

Hi,

I updated my subscription to a NZ credit card which seems to have worked but the country listed is still UK and the option to change it is grayed out. Can someone please let me know how to update this and put in a new billing address?

Thanks in advance.

[tomasrex]

Hello.

Have you tried this?

[bgre033]

Yep, I did the bottom one but it never asked for the billing address. And the country in my profile still says UK.

[osornios]

@bgre033

In this case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.

After you've removed your payment info, change your country in profile, and resubscribe to Premium with the NZ card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.

[bgre033]

Ok, I will try this and post back. Thanks for your help.

[bgre033]

I've cancelled my Premium but I'm still seeing "To change your profile country you'll need to update your payment details.", although there are no payment details in my account from what I can see.

[osornios]

@bgre033

That's weird. That message only appears when a payment method is in place, and that's the whole point of deleting your payment info.

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

[bgre033]

It's ok, I put in my credit card details twice and it accepted it. The country still says UK but that could be linked to Facebook. The payment now displays NZD so we will see what happens on the next billing cycle.

[osornios]

Nice! Let me know how it goes. 🙂