Changing Payment Issue

[BPetrucci]

I recently got a new credit card and would like to update my account so I can continue my Premium Subscription. I had the Student Subscription until this May 2016 when I graduated and Spotify automatically changed my subscription to the regular Premium right away. However, now when I go to change my payment options, it promts me to enter my student information and school as if I have the student subscription, and it cannot verify that I am a student (duhh, i graduated) so my payment info won't update. Any ideas?

[Maxim · Accepted solution]

Hey @BPetrucci,

You should be able to fix that by cancelling your current subscription and then re-subscribing to Premium here.

Let me know how it goes. 🙂

[BPetrucci]

Thanks, I will try soon.

I did read that some people cancelled and re-subscribed in order to fix their issues as well, will I lose my playlists that I have created in doing this? I have a lot of playlists and some have thousands of songs.

[Maxim]

No you won't lose your playlists, only offline music will be removed from your devices but you can download them again anytime.

[PurpleWolf]

I agree with @Maxim canceling your student subscription and then recharging a new card helps. I wasn't able to update my payment with a new card after I canceled my student subscription for the free account. It blows but I had rerouted my payment with the same card mind you linked with a PayPal account and the payment was approved. It's a pain but it helped.

[BPetrucci]

All better now, it worked and I got everything back with the correct subscription and payment. Thanks for your help!

[user-removed]

I tryed to change my credit card and fail to conclude. It was chardeg 3 times in one card and 1 time in other. It's charged, but not completed in Spotify. How to proceed? I have a family plan.