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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653993 Views

13 replies

4 likes

Account
  • 653993 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734472 Views

18 replies

29 likes

  • 734472 Views
  • 18 replies
  • 29 likes

I'm being charged for Spotify and its saying my account is on trail ?

So I don't know why I'm being charged 9.99 but when I look at my account it says I'm on trail but when I look at bank statement they took the 9.99

Casual Listener

So I don't know why I'm being charged 9.99 but when I look at my account it says I'm on trail but when I look at bank statement they took the 9.99

afcmill1229

Newbie

439 Views

4 replies

0 likes

  • 439 Views
  • 4 replies
  • 0 likes

Spotify continues to logging in old Facebook account.

For ages now I've been wanting to link my Spotify account to my new Facebook account but it just never works. I disconnect, I connect to the new one and it simply just logs in my old account. I've reinstalled the program and still it persists on usin...

Casual Listener

For ages now I've been wanting to link my Spotify account to my new Facebook account but it just never works. I disconnect, I connect to the new one and it simply just logs in my old account. I've re...

nsmith1

Roadie

406 Views

1 replies

0 likes

Account
Login
  • 406 Views
  • 1 replies
  • 0 likes

Logg in problems

I have premium but can not open Spotify i my telephoneuser name ******@gmail.com

Newbie

I have premium but can not open Spotify i my telephone user name ******@gmail.com

Maxim

Spotify Star

379 Views

3 replies

0 likes

Account
  • 379 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for premium family, suddenly DOWNGRADE to Spotify Free...please help!

I recently join the spotify family package on Oct 2016. Suddenly my spotify family primuim acc. had been downgraded to spotify Free, but my family menbers are still in Primium . Can anyone please help me?!

Casual Listener

I recently join the spotify family package on Oct 2016. Suddenly my spotify family primuim acc. had been downgraded to spotify Free, but my family menbers are still in Primium . C...

user-removed

Not applicable

380 Views

1 replies

0 likes

Free
Premium
  • 380 Views
  • 1 replies
  • 0 likes

Can't find a way to change my physical adress.

Hello, I'm Family Premium user, and I live in a flat with my friends + one brother more than few years. We all live in the same adress and I decided to buy Family Premium which fits best for us. But when I was asked to enter my adress details, I can'...

Newbie

Hello, I'm Family Premium user, and I live in a flat with my friends + one brother more than few years. We all live in the same adress and I decided to buy Family Premium which fits best for us. But ...

MartinStoichkov

Community Legend

848 Views

1 replies

0 likes

Account
Premium
Subscription
  • 848 Views
  • 1 replies
  • 0 likes

Connected own facebook to new account by mistake, now I can't log in to my own

Hi allTried to find the answer is other topics and FAQ but no luck. Sorry if it has already been answerede somewhere.So, I created a new Spotify account for my workplace. I then connected it to my own personal Facebook account which was a mistake. I ...

Newbie

Hi all Tried to find the answer is other topics and FAQ but no luck. Sorry if it has already been answerede somewhere. So, I created a new Spotify account for my workplace. I then connected it ...

osornios

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Devolución de cobro de tarjeta de regalo

Hola, Depués de completar el proceso de compra de una tarjeta de regalo (incluida pasarela de pago) no he recibido ningún email de confirmación. En la cuenta bancaria veo que se me ha cobrado el importe y después se me ha devuelto. Que debo hacer? Sa...

Newbie

Hola,   Depués de completar el proceso de compra de una tarjeta de regalo (incluida pasarela de pago) no he recibido ningún email de confirmación. En la cuenta bancaria veo que se me ha cobrad...

osornios

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disappeared account

I had to change my credit card so it stopped paying for Premium. I tried to pay with a debit card until I get my new credit card. However, obviously it didn't work because now my account is disappeared. I cannot log in. Is it possible to give a new c...

Newbie

I had to change my credit card so it stopped paying for Premium. I tried to pay with a debit card until I get my new credit card. However, obviously it didn't work because now my account is disappear...

AndyJoel

Spotify Legend

249 Views

1 replies

0 likes

Account
Login
Premium
  • 249 Views
  • 1 replies
  • 0 likes

Premium not playing while offline?

Hi There,I've been a premium subscriber since Sept and over the last couple of days it won't let me listen while offline. I haven't had this issue before? I have an iPhone 6 and all software updates are current.I've logged out and logged back in to t...

Casual Listener

Hi There, I've been a premium subscriber since Sept and over the last couple of days it won't let me listen while offline. I haven't had this issue before? I have an iPhone 6 and all software update...

aljones308

Casual Listener

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Merge FB-associated account with non-FB-associated account

Hi, I've a FB-associated account but I don't like it so I created a new account with a different e-mail as Spotify support suggested me. Now I need to trasfer playlist and follower to my new non-FB-associated account, how can I do it?Thanks

Newbie

Hi, I've a FB-associated account but I don't like it so I created a new account with a different e-mail as Spotify support suggested me. Now I need to trasfer playlist and follower to my new non-FB-a...

Jacob

Community Legend

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Why have a lot of my playlists (not all!) been removed?

Hi Spotify,Thank you for your awesome service.Unfortunately I discovererd this morning that a lot (not all) of my playlists have been removed, and I didn't do it. They weren't visible anymore on my IPad as well as my Desktop.Luckily I was able to res...

Regular

Hi Spotify, Thank you for your awesome service. Unfortunately I discovererd this morning that a lot (not all) of my playlists have been removed, and I didn't do it. They weren't visible anymore on ...

Hubo

Community Legend

594 Views

1 replies

0 likes

playlists gone
  • 594 Views
  • 1 replies
  • 0 likes

Spotify has charged me twice for 1 subscription

I am signed up for spotify premium family. I signed up and paid for it on december 12th, 2016. Now, spotify has withdrawn more money from my account as of january 3rd, 2016. I would like Spotify to please return my money immediately and only charge m...

Casual Listener

I am signed up for spotify premium family. I signed up and paid for it on december 12th, 2016. Now, spotify has withdrawn more money from my account as of january 3rd, 2016. I would like Spotify to p...

Dreadlord

Community Legend

189 Views

2 replies

0 likes

  • 189 Views
  • 2 replies
  • 0 likes

Facebook

Hey! I made a new spotify account, and I want to have my facebook on it. The other account is my ex boyfriends. How can I delete my facebook from the other account?

Newbie

Hey! I made a new spotify account, and I want to have my facebook on it. The other account is my ex boyfriends. How can I delete my facebook from the other account?

laurennbestt

Casual Listener

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

[Family] Allow Family Members with a different Address

I am currently on vacation visiting my parents in Canada. My husband tried to put me on the family plan (in Mexico), but it says we cannot because we are in two different countries (I am a resident in Mexico and we share the same residence). Is there...

Newbie

I am currently on vacation visiting my parents in Canada. My husband tried to put me on the family plan (in Mexico), but it says we cannot because we are in two different countries (I am a resident i...

manimecker30

Roadie

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Chaging twice when creating an account

I was just trying to create an account and put in my card info and it would go to the next step and not allow me to put in any of my school info or name so i hit refreash and it went back to my card info. i repeated this process to see if it would wo...

Casual Listener

I was just trying to create an account and put in my card info and it would go to the next step and not allow me to put in any of my school info or name so i hit refreash and it went back to my card ...

KC231

Casual Listener

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Spotify prioritizes some songs over others

I've been noticing that every time I start lisening to music on Spotify, it priortizes listening of some songs over others. For example, if I make a playlist of 200 songs, despite the huge number of songs it has to chose from, it will always play the...

Casual Listener

I've been noticing that every time I start lisening to music on Spotify, it priortizes listening of some songs over others. For example, if I make a playlist of 200 songs, despite the huge number of ...

iAmMuchDoge

Casual Listener

486 Views

2 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 486 Views
  • 2 replies
  • 0 likes

Surcharge for Credit Card?

I have signed up for RM14.90 but my card was charged with extra RM0.15. Spotify P016963015 Stockholm SE My statement shows RM15.05 instead of RM14.90.

Newbie

  I have signed up for RM14.90 but my card was charged with extra RM0.15.  Spotify P016963015 Stockholm SE   My statement shows RM15.05 instead of RM14.90.

iAmMuchDoge

Casual Listener

518 Views

1 replies

1 likes

Premium
Subscription
  • 518 Views
  • 1 replies
  • 1 likes

Subscription Overcharged for Premium Try out

While your recent offer to try Premium for three months for $0.99 was on I upgraded my account. Instead of being charged $0.99 I was charged the normal rate of $11.99 and my account said I have only subscribed for one month. Why is this and can I get...

Casual Listener

While your recent offer to try Premium for three months for $0.99 was on I upgraded my account. Instead of being charged $0.99 I was charged the normal rate of $11.99 and my account said I have only ...

becnellie

Casual Listener

325 Views

4 replies

0 likes

  • 325 Views
  • 4 replies
  • 0 likes

Family Subscription

I wanted to set up a family subscription but cant remember if i signed up with my most recent address.....how do i check this (to ensure my family members can sign up)?

Newbie

I wanted to set up a family subscription but cant remember if i signed up with my most recent address.....how do i check this (to ensure my family members can sign up)?

manimecker30

Roadie

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Propaganda Enganosa!!!!

Contratei a PromoÇão de 3meses por 1.99$ mais no primerio mês canceleram.... O valor de Um Mês estava bem CLaro que era 14,99$... ai paguei 16,99$ que era a Promoçao dos 3meses... è muito Ruim o atendimento de Vocês...

Newbie

Contratei a PromoÇão de 3meses por 1.99$ mais no primerio mês canceleram.... O valor de Um Mês estava bem CLaro que era 14,99$... ai paguei 16,99$ que era a Promoçao dos 3meses... è muito Ruim o aten...

user-removed

Not applicable

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes