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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

22ltppzak5ktdrjpqbzs

Visitor

75603 Views

26 replies

0 likes

  • 75603 Views
  • 26 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93007 Views

9 replies

2 likes

Account
Login
  • 93007 Views
  • 9 replies
  • 2 likes

Kicking others out of the account

I signed in on Spotify on someone else's phone and now they keep using it and stuffing it up for me. I've tried doing the log out from all devices but it comes up with an error saying "this form has expired, reload the page and try again" I do this a...

Newbie

I signed in on Spotify on someone else's phone and now they keep using it and stuffing it up for me. I've tried doing the log out from all devices but it comes up with an error saying "this form has ...

Maxim

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Login Issues

I have a Individual Premium Account. At present on 30 days introductory offer. Curently I am being frustrated by what appears to be the illogicality of the login process. All I am trying to do is login from my iPhone, my iPad, my iMac amd my MacBook ...

Casual Listener

I have a Individual Premium Account.  At present on 30 days introductory offer.   Curently I am being frustrated by what appears to be the illogicality of the login process.   ...

terryallan

Casual Listener

540 Views

3 replies

0 likes

  • 540 Views
  • 3 replies
  • 0 likes

Can not connect with new phone

Got new phone try to login and say need to connect to Facebook can not get it to connect

Newbie

Got new phone try to login and say need to connect to Facebook can not get it to connect

Taylor

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

cartão clonado.

onde consigo falar com para resolver esse problema que vcoes estão causando???????não existe nenhuma outra forma de contato com o Spotify?????

Newbie

onde consigo falar com para resolver esse problema que vcoes estão causando ??????? não existe nenhuma outra forma de contato com o Spotify?????

Bittencourt

Spotify Star

576 Views

1 replies

0 likes

Premium
  • 576 Views
  • 1 replies
  • 0 likes

Problème pour se obtenir spotify premium avec Bouygues Telecom

Bonjour, Je bénéficie du bonus spotify premium avec bouygues telecom. Cependant lorsque je me connecte mon compte est un compte normal et on me propose de m'abonner au premium alors que c'est compris dans mon forfait !!! Help

Casual Listener

Bonjour,   Je bénéficie du bonus spotify premium avec bouygues telecom. Cependant lorsque je me connecte mon compte est un compte normal et on me propose de m'abonner au premium alors que c'es...

rtotems

Casual Listener

1307 Views

4 replies

0 likes

  • 1307 Views
  • 4 replies
  • 0 likes

Solved!! Changing Payment Issue

I recently got a new credit card and would like to update my account so I can continue my Premium Subscription. I had the Student Subscription until this May 2016 when I graduated and Spotify automatically changed my subscription to the regular Premi...

Casual Listener

I recently got a new credit card and would like to update my account so I can continue my Premium Subscription. I had the Student Subscription until this May 2016 when I graduated and Spotify automat...

user-removed

Not applicable

776 Views

6 replies

1 likes

Account
  • 776 Views
  • 6 replies
  • 1 likes

Charged for full price premium even though I had the student discount

HelloI was charged the $9.99 rate, even though I was on the student plan for months at a time. I only noticed it changed this last month while checking my credit card account. I just signed up for the student plan again, and I was wondering if there ...

Casual Listener

Hello I was charged the $9.99 rate, even though I was on the student plan for months at a time. I only noticed it changed this last month while checking my credit card account. I just signed up for ...

Maxim

Spotify Star

375 Views

3 replies

0 likes

Premium
Subscription
  • 375 Views
  • 3 replies
  • 0 likes

Solved!! Premium account using Sonos: Spotify paused on iOS - account is being used somewhwere else

Hi! Just migrated from Tidal and I cant use Spotify on my iOS device if Im streaming Spotify through Sonos at the same time.Message on Spotify iOS app: "Spotify has been paused because your account is being used somewhere else." Ive tried the "sign o...

Casual Listener

Hi!   Just migrated from Tidal and I cant use Spotify on my iOS device if Im streaming Spotify through Sonos at the same time. Message on Spotify iOS app: "Spotify has been paused because y...

Maxim

Spotify Star

617 Views

5 replies

0 likes

Account
Premium
  • 617 Views
  • 5 replies
  • 0 likes

ACCOUNT DOES NOT EXSIT

My main spotify premium account (charmandorr), suddenly told me that my account does not exist?? I was just using it this morning and in the afternnon i was told that my account does not exist and i cannot log in. I think my account have been hacked?...

Visitor

My main spotify premium account (charmandorr), suddenly told me that my account does not exist?? I was just using it this morning and in the afternnon i was told that my account does not exist and i ...

Maxim

Spotify Star

517 Views

1 replies

0 likes

Account
Login
  • 517 Views
  • 1 replies
  • 0 likes

Solved!! My Premium account does not exist

My Premium (and main) account (nmlss777) does not exist anymore and I don't know why. I was using it yesterday as usually and today it's no longer accessible. An error message popped out on my Mac client, I tried to put my password but it didn't work...

Regular

My Premium (and main) account (nmlss777) does not exist anymore and I don't know why. I was using it yesterday as usually and today it's no longer accessible. An error message popped out on my Mac cl...

user-removed

Not applicable

2759 Views

12 replies

0 likes

Account
Premium
  • 2759 Views
  • 12 replies
  • 0 likes

No longer a student

Hey guys, I'm no longer a student and I'm trying to update my billing information. The only option is trying to verify my student status, and denies my paymet. I just want to go on to regular Premium so I don't lose my playlists! Any help would be ap...

Newbie

Hey guys, I'm no longer a student and I'm trying to update my billing information. The only option is trying to verify my student status, and denies my paymet. I just want to go on to regular Premium...

Maxim

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

I have pay premium when i have an offer!

I have pay a suscription but I have a offer wich sais that i would have it for 3 months free!!!I have seen all my acounts! One of them is free an the other was premium with an offer!Why did you make me to pay!

Casual Listener

I have pay a suscription but I have a offer wich sais that i would have it for 3 months free!!! I have seen all my acounts! One of them is free an the other was premium with an offer! Why did you m...

Maxim

Spotify Star

365 Views

3 replies

0 likes

  • 365 Views
  • 3 replies
  • 0 likes

I can't get premium account

When i try my free account upgrade to premium , always this thing happening.

Regular

When i try my free account upgrade to premium , always this thing happening.

Jacob

Community Legend

601 Views

7 replies

0 likes

  • 601 Views
  • 7 replies
  • 0 likes

Premium account

My son signed up for the 3 months for 99 cents and now he doesn't know the email account name or password he.wants to cancel how can he do that without this information?

Casual Listener

My son signed up for the 3 months for 99 cents and now he doesn't know the email account name or password he.wants to cancel how can he do that without this information?

kirashi

Community Legend

384 Views

3 replies

0 likes

Account
Login
Other
Premium
  • 384 Views
  • 3 replies
  • 0 likes

Being charged for an unknown account

Hi,I am currently being charged for a premium subscription on an account that I don't know off. I currently use and pay for premium on a different account, and so have only just realised that for the past few months I have been charged double for onl...

Newbie

Hi, I am currently being charged for a premium subscription on an account that I don't know off. I currently use and pay for premium on a different account, and so have only just realised that for t...

TobiasYoung

Composer

2357 Views

1 replies

0 likes

  • 2357 Views
  • 1 replies
  • 0 likes

Country Change

I am trying to change my country but when I click the drop-down menu, there are no other options except USA

Newbie

I am trying to change my country but when I click the drop-down menu, there are no other options except USA

Mirluls

Music Fan

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Need Help with Payment

So my debit is linked to my ex's account. How do I cancel it without logging into her account as I don't know her password or log-in. Should I just call my bank or is there a way Spotify can unlink it for me?

Casual Listener

So my debit is linked to my ex's account. How do I cancel it without logging into her account as I don't know her password or log-in. Should I just call my bank or is there a way Spotify can unlink i...

kirashi

Community Legend

573 Views

3 replies

0 likes

Subscription
  • 573 Views
  • 3 replies
  • 0 likes

family plan owner but not premium????

Hello I will explain a little what happens to me is that I am a holder of a premium family plan but all members of the plan have spotify premium except I apparently from my phone does not let me listen to music a la carte only allows me random and I ...

Casual Listener

Hello I will explain a little what happens to me is that I am a holder of a premium family plan but all members of the plan have spotify premium except I apparently from my phone does not let me list...

Bittencourt

Spotify Star

383 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 383 Views
  • 3 replies
  • 0 likes

Solved!! Subscription did not go back from family to free

I created a family account and availed the 30days free, after that I can't go downgrade my subscription and the option is greyed out. attached screenshot

Casual Listener

I created a family account and availed the 30days free, after that I can't go downgrade my subscription and the option is greyed out. attached screenshot

Rommel20

Casual Listener

463 Views

2 replies

0 likes

  • 463 Views
  • 2 replies
  • 0 likes