Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414839 Views
  • 965 replies
  • 108 likes
  • Account
  • 414839 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181544 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181544 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102141 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102141 Views
  • 68 replies
  • 10 likes

charges

why has spotify charged me for 2 x £9.99 payments against my phone bill and how do i get to speak with someone about this ?

  • Newbie
  • why has spotify charged me for 2 x £9.99 payments against my phone bill and how do i get to speak with someone about this ?
  • user-removed
  • Not applicable
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Being billed too much

My bill started at 12.99 and has went up for months, it's now 16.99$ a month and I refuse to pay that because that is not what I subscribed to. It stinks because I really like my Spotify but can use other apps for free. Unless you all can resolve or ...

  • Newbie
  • My bill started at 12.99 and has went up for months, it's now 16.99$ a month and I refuse to pay that because that is not what I subscribed to. It stinks because I really like my Spotify but can use ...
  • user-removed
  • Not applicable
  • 245 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Merging two accounts

Hi,I currently have two Spotify accounts, one is a free account and one is a premium account. My free account has the current details I would like to use (email address and Facebook links etc) whilst the premium account has my secondary email address...

  • Visitor
  • Hi, I currently have two Spotify accounts, one is a free account and one is a premium account. My free account has the current details I would like to use (email address and Facebook links etc) whil...
  • ErikG
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Permanently delete an account.

I created my first account a couple of years ago, and I don't remember if I just linked it to Facebook or signed up from it. I already disconnected it from facebook but it still shows my full name and picture, I want this account permanently deleted....

  • Casual Listener
  • I created my first account a couple of years ago, and I don't remember if I just linked it to Facebook or signed up from it.  I already disconnected it from facebook but it still shows my full ...
  • Maxim
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

help with account

so i forgot my account password but its linked to a invalid email account.whenever i request a password reset i have no way of accessing it. i cant change my account email since i dont know my password. i have emailed spotify twice and asked them to ...

  • Newbie
  • so i forgot my account password but its linked to a invalid email account. whenever i request a password reset i have no way of accessing it.  i cant change my account email since i dont know m...
  • ErikG
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

No acepta la tarjeta de credito

Para pasar a premium Ya confirme con el banco y 3 diferentes opciones todas estan bien pero el sistema no las acepta

  • Visitor
  • Para pasar a premium Ya confirme con el banco y 3 diferentes opciones todas estan bien pero el sistema no las acepta
  • Bittencourt
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Sign in without using Facebook

I need help signing in without using Facebook

  • Newbie
  • I need help signing in without using Facebook
  • laleli
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Payment

I've been charged for student premium but haven't signed up to it?

  • Casual Listener
  • I've been charged for student premium but haven't signed up to it?
  • Ethanstone13
  • Casual Listener
  • 278 Views
  • 4 replies
  • 0 likes
  • Premium
  • 278 Views
  • 4 replies
  • 0 likes

Display Name!

Spotify,Stop giving out my real name and I'll start using your service again.It's absolutely UNACCEPTABLE that because I linked my facebook account to my spotify account, I can't share playlist or anything without my FULL NAME and PHOTO being display...

  • Casual Listener
  • Spotify, Stop giving out my real name and I'll start using your service again. It's absolutely UNACCEPTABLE that because I linked my facebook account to my spotify account, I can't share playlist...
  • Chi11z
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 264 Views
  • 2 replies
  • 0 likes

My account has been hacked and my e-mail has been changed

I have been using a premium account for nearly 5 months now and in the last two weeks I started realising weird things happening in my account. I started to have new playlists that I didn't create and when I opened Spotify sometimes, the last song th...

  • Newbie
  • I have been using a premium account for nearly 5 months now and in the last two weeks I started realising weird things happening in my account. I started to have new playlists that I didn't create an...
  • laleli
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family

I went to the registration page for Spotify Family where it said "type invitation code below" but the code was already typed in the box. So I clicked "I am not a robot" and then I clicked go, but it said "we were unable to..." and now I can't get my ...

  • Casual Listener
  • I went to the registration page for Spotify Family where it said "type invitation code below" but the code was already typed in the box. So I clicked "I am not a robot" and then I clicked go, but it ...
  • katie_wiatrak
  • Casual Listener
  • 281 Views
  • 4 replies
  • 0 likes
  • 281 Views
  • 4 replies
  • 0 likes

Solved!! What happens if I subscribe on January 39, 30 or 31?

Hypothetically, what would happen if you start subscribing to Spotify on the January 29, 30 or 31? Will I get rebilled on February 28 or would I be billed around early March? I'm just curious.

  • Newbie
  • Hypothetically, what would happen if you start subscribing to Spotify on the January 29, 30 or 31? Will I get rebilled on February 28 or would I be billed around early March? I'm just curious.
  • laleli
  • Roadie
  • 831 Views
  • 1 replies
  • 0 likes
  • 831 Views
  • 1 replies
  • 0 likes

Solved!! Joined family plan but I was still billed for my original account

After looking at my credit card statement, I noticed I was charged for January even though I joined the family plan? Why did this happen? Can you reverse this charge? Thanks

  • Casual Listener
  • After looking at my credit card statement, I noticed I was charged for January even though I joined the family plan?  Why did this happen?  Can you reverse this charge?   Thanks
  • kaddy99
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Quiero de regreso mi dinero a tarjeta spotify

Hola, esta es la primera vez que me registro a Spotify Premium por la oferta de 3 meses por tan solo 9.00 pesos, pero en vez de eso spotify solo me dio 1 mes por 99 pesos, quiero saber si cancelando mi suscripción me reembolsan el dinero o alguna for...

  • Casual Listener
  • Hola, esta es la primera vez que me registro a Spotify Premium por la oferta de 3 meses por tan solo 9.00 pesos, pero en vez de eso spotify solo me dio 1 mes por 99 pesos, quiero saber si cancelando ...
  • Chevy_Garcia
  • Newbie
  • 688 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 688 Views
  • 7 replies
  • 0 likes

My account shows me as a "Free" customer instead of "Premium"

I am a Spotify premium customer and my laptop was recently re-imaged. I had to reinstall Spotify and change my password. I'm able to login now but it's showing that my account is a "free" subscription and all of my playlists, etc.. are gone. How do I...

  • Visitor
  • I am a Spotify premium customer and my laptop was recently re-imaged.  I had to reinstall Spotify and change my password.  I'm able to login now but it's showing that my account is a "free"...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambiar nombre de cuenta

pague a una plataforma distribuidora de musica para que subiera mi primera cancion, solicite que se distribuyera a un seudonimo en especifico pero resulta que ya tenia una cuenta con ese nombre. quisiera preguntar: ¿elimino mi cuenta? si la elimino n...

  • Newbie
  • pague a una plataforma distribuidora de musica para que subiera mi primera cancion, solicite que se distribuyera a un seudonimo en especifico pero resulta que ya tenia una cuenta con ese nombre.&nbsp...
  • user-removed
  • Not applicable
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution All Of My Musics Are Deleted!!!

I deleted all of my musics in my library. How can i get them back? Can anybody help me please i can't add them again one by one somebody help me please. Thanks...

  • Casual Listener
  • I deleted all of my musics in my library. How can i get them back? Can anybody help me please i can't add them again one by one somebody help me please. Thanks...
  • user-removed
  • Not applicable
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Login

I have Spotify on my iPhone, when I try to log in on my cars Spotify it says I need a premium subscription, and won't let me log in.

  • Casual Listener
  • I have Spotify on my iPhone, when I try to log in on my cars Spotify it says I need a premium subscription, and won't let me log in.
  • Maxim
  • Spotify Star
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

i pay for premium on my sprint bill but still have free???

How do i get spotify to realize that im paying through my sprint bill? ive tried to log in and start premium but all it has the option for is a credit/debit card??? frustrated technilogical dummy in need of help

  • Casual Listener
  • How do i get spotify to realize that im paying through my sprint bill? ive tried to log in and start premium but all it has the option for is a credit/debit card??? frustrated technilogical dummy in ...
  • Maxim
  • Spotify Star
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes