Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88713 Views

9 replies

2 likes

Account
Login
  • 88713 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758073 Views

18 replies

29 likes

  • 758073 Views
  • 18 replies
  • 29 likes

Want to cancel my account.

Please cancel my account or change it to Deutschland. best regards 

Newbie

Please cancel my account or change it to Deutschland.   best regards 

musiccornercv

Roadie

262 Views

2 replies

0 likes

  • 262 Views
  • 2 replies
  • 0 likes

Accessing account from different country

I am from Canada and currently in Poland for a few weeks. When I tried logging into my Spotify account here in Poland, the page was in Polish and it made me reset my password. So I did, but I cannot find any of my old albums there etc. How do I acces...

Newbie

I am from Canada and currently in Poland for a few weeks. When I tried logging into my Spotify account here in Poland, the page was in Polish and it made me reset my password. So I did, but I cannot ...

Maxim

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Cuenta Premium

Mi cuenta Premium vence el 22/01 pero quiero contratar el paquete familiar PREMIUM puedo hacerlo? Pagando el precio recién el 22/01?

Newbie

Mi cuenta Premium vence el 22/01 pero quiero contratar el paquete familiar PREMIUM puedo hacerlo? Pagando el precio recién el 22/01?

Bittencourt

Spotify Star

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

adding person to family plan

i want to add my wife to our family plan but get the notification that "we couldn't add you to family plan as your accounts needs to be in the same country as the owner of the family plan". We both live in HK so what can be the issue?

Casual Listener

i want to add my wife to our family plan but get the notification that "we couldn't add you to family plan as your accounts needs to be in the same country as the owner of the family plan". We both l...

Maxim

Spotify Star

391 Views

4 replies

0 likes

Premium
Subscription
  • 391 Views
  • 4 replies
  • 0 likes

I'm being charged for Spotify and its saying my account is on trail ?

So I don't know why I'm being charged 9.99 but when I look at my account it says I'm on trail but when I look at bank statement they took the 9.99

Casual Listener

So I don't know why I'm being charged 9.99 but when I look at my account it says I'm on trail but when I look at bank statement they took the 9.99

afcmill1229

Newbie

462 Views

4 replies

0 likes

  • 462 Views
  • 4 replies
  • 0 likes

Spotify continues to logging in old Facebook account.

For ages now I've been wanting to link my Spotify account to my new Facebook account but it just never works. I disconnect, I connect to the new one and it simply just logs in my old account. I've reinstalled the program and still it persists on usin...

Casual Listener

For ages now I've been wanting to link my Spotify account to my new Facebook account but it just never works. I disconnect, I connect to the new one and it simply just logs in my old account. I've re...

nsmith1

Roadie

418 Views

1 replies

0 likes

Account
Login
  • 418 Views
  • 1 replies
  • 0 likes

Logg in problems

I have premium but can not open Spotify i my telephoneuser name ******@gmail.com

Newbie

I have premium but can not open Spotify i my telephone user name ******@gmail.com

Maxim

Spotify Star

396 Views

3 replies

0 likes

Account
  • 396 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for premium family, suddenly DOWNGRADE to Spotify Free...please help!

I recently join the spotify family package on Oct 2016. Suddenly my spotify family primuim acc. had been downgraded to spotify Free, but my family menbers are still in Primium . Can anyone please help me?!

Casual Listener

I recently join the spotify family package on Oct 2016. Suddenly my spotify family primuim acc. had been downgraded to spotify Free, but my family menbers are still in Primium . C...

user-removed

Not applicable

399 Views

1 replies

0 likes

Free
Premium
  • 399 Views
  • 1 replies
  • 0 likes

Can't find a way to change my physical adress.

Hello, I'm Family Premium user, and I live in a flat with my friends + one brother more than few years. We all live in the same adress and I decided to buy Family Premium which fits best for us. But when I was asked to enter my adress details, I can'...

Newbie

Hello, I'm Family Premium user, and I live in a flat with my friends + one brother more than few years. We all live in the same adress and I decided to buy Family Premium which fits best for us. But ...

MartinStoichkov

Community Legend

854 Views

1 replies

0 likes

Account
Premium
Subscription
  • 854 Views
  • 1 replies
  • 0 likes

Connected own facebook to new account by mistake, now I can't log in to my own

Hi allTried to find the answer is other topics and FAQ but no luck. Sorry if it has already been answerede somewhere.So, I created a new Spotify account for my workplace. I then connected it to my own personal Facebook account which was a mistake. I ...

Newbie

Hi all Tried to find the answer is other topics and FAQ but no luck. Sorry if it has already been answerede somewhere. So, I created a new Spotify account for my workplace. I then connected it ...

osornios

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Devolución de cobro de tarjeta de regalo

Hola, Depués de completar el proceso de compra de una tarjeta de regalo (incluida pasarela de pago) no he recibido ningún email de confirmación. En la cuenta bancaria veo que se me ha cobrado el importe y después se me ha devuelto. Que debo hacer? Sa...

Newbie

Hola,   Depués de completar el proceso de compra de una tarjeta de regalo (incluida pasarela de pago) no he recibido ningún email de confirmación. En la cuenta bancaria veo que se me ha cobrad...

osornios

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disappeared account

I had to change my credit card so it stopped paying for Premium. I tried to pay with a debit card until I get my new credit card. However, obviously it didn't work because now my account is disappeared. I cannot log in. Is it possible to give a new c...

Newbie

I had to change my credit card so it stopped paying for Premium. I tried to pay with a debit card until I get my new credit card. However, obviously it didn't work because now my account is disappear...

AndyJoel

Spotify Legend

282 Views

1 replies

0 likes

Account
Login
Premium
  • 282 Views
  • 1 replies
  • 0 likes

Premium not playing while offline?

Hi There,I've been a premium subscriber since Sept and over the last couple of days it won't let me listen while offline. I haven't had this issue before? I have an iPhone 6 and all software updates are current.I've logged out and logged back in to t...

Casual Listener

Hi There, I've been a premium subscriber since Sept and over the last couple of days it won't let me listen while offline. I haven't had this issue before? I have an iPhone 6 and all software update...

aljones308

Casual Listener

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Merge FB-associated account with non-FB-associated account

Hi, I've a FB-associated account but I don't like it so I created a new account with a different e-mail as Spotify support suggested me. Now I need to trasfer playlist and follower to my new non-FB-associated account, how can I do it?Thanks

Newbie

Hi, I've a FB-associated account but I don't like it so I created a new account with a different e-mail as Spotify support suggested me. Now I need to trasfer playlist and follower to my new non-FB-a...

Jacob

Community Legend

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Why have a lot of my playlists (not all!) been removed?

Hi Spotify,Thank you for your awesome service.Unfortunately I discovererd this morning that a lot (not all) of my playlists have been removed, and I didn't do it. They weren't visible anymore on my IPad as well as my Desktop.Luckily I was able to res...

Regular

Hi Spotify, Thank you for your awesome service. Unfortunately I discovererd this morning that a lot (not all) of my playlists have been removed, and I didn't do it. They weren't visible anymore on ...

Hubo

Community Legend

601 Views

1 replies

0 likes

playlists gone
  • 601 Views
  • 1 replies
  • 0 likes

Spotify has charged me twice for 1 subscription

I am signed up for spotify premium family. I signed up and paid for it on december 12th, 2016. Now, spotify has withdrawn more money from my account as of january 3rd, 2016. I would like Spotify to please return my money immediately and only charge m...

Casual Listener

I am signed up for spotify premium family. I signed up and paid for it on december 12th, 2016. Now, spotify has withdrawn more money from my account as of january 3rd, 2016. I would like Spotify to p...

Dreadlord

Community Legend

201 Views

2 replies

0 likes

  • 201 Views
  • 2 replies
  • 0 likes

Facebook

Hey! I made a new spotify account, and I want to have my facebook on it. The other account is my ex boyfriends. How can I delete my facebook from the other account?

Newbie

Hey! I made a new spotify account, and I want to have my facebook on it. The other account is my ex boyfriends. How can I delete my facebook from the other account?

laurennbestt

Casual Listener

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

[Family] Allow Family Members with a different Address

I am currently on vacation visiting my parents in Canada. My husband tried to put me on the family plan (in Mexico), but it says we cannot because we are in two different countries (I am a resident in Mexico and we share the same residence). Is there...

Newbie

I am currently on vacation visiting my parents in Canada. My husband tried to put me on the family plan (in Mexico), but it says we cannot because we are in two different countries (I am a resident i...

manimecker30

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Chaging twice when creating an account

I was just trying to create an account and put in my card info and it would go to the next step and not allow me to put in any of my school info or name so i hit refreash and it went back to my card info. i repeated this process to see if it would wo...

Casual Listener

I was just trying to create an account and put in my card info and it would go to the next step and not allow me to put in any of my school info or name so i hit refreash and it went back to my card ...

KC231

Casual Listener

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Spotify prioritizes some songs over others

I've been noticing that every time I start lisening to music on Spotify, it priortizes listening of some songs over others. For example, if I make a playlist of 200 songs, despite the huge number of songs it has to chose from, it will always play the...

Casual Listener

I've been noticing that every time I start lisening to music on Spotify, it priortizes listening of some songs over others. For example, if I make a playlist of 200 songs, despite the huge number of ...

iAmMuchDoge

Casual Listener

517 Views

2 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 517 Views
  • 2 replies
  • 0 likes