Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 266644 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 266644 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13080 Views
  • 6 replies
  • 11 likes
  • Security
  • 13080 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530089 Views
  • 989 replies
  • 113 likes
  • Account
  • 530089 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128237 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128237 Views
  • 74 replies
  • 12 likes

Cancelled my premium subscription and still being charged

Hello, I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paymentsn and hopefully reverse charges. I'm super dissapointed ...

  • Casual Listener
  • Hello,   I cancelled my premium subscription the begining of January and so far I have been charged for January and February. I'm trying to find a way to get in touch with Spotify to stop paym...
  • Hubo
  • Community Legend
  • 681 Views
  • 3 replies
  • 0 likes
  • 681 Views
  • 3 replies
  • 0 likes

Superuser Contribution Já paguei e está pausada a conta

Já paguei o Spotify e diz que minha conta está pausada por falta de pagamento. Preciso de ajuda!

  • Newbie
  • Já paguei o Spotify e diz que minha conta está pausada por falta de pagamento. Preciso de ajuda!
  • user-removed
  • Not applicable
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Can't cancel subscription, tried Chrome, Firefox, Safari

At the questionaire whether i click skip or submit, the buttons just go gray and it doesn't do anything. I'll give it another go in the morning.

  • Newbie
  • At the questionaire whether i click skip or submit, the buttons just go gray and it doesn't do anything. I'll give it another go in the morning.
  • Hubo
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I had some problems with the payment but now the money for premium has been drawn but I still have no premium account, the webbsite says I'm using FREE and so does the app... Please help me

  • Newbie
  • I had some problems with the payment but now the money for premium has been drawn but I still have no premium account, the webbsite says I'm using FREE and so does the app... Please help me 😞
  • AndyJoel
  • Spotify Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Organization Plans (Family Plans)

I know the family plan says you have to live at the same address, but can this be used for businesses with multiple locations. Like if we had 5 employees who worked at different offices and wanted to have an account each for them. Technically they ha...

  • Newbie
  • I know the family plan says you have to live at the same address, but can this be used for businesses with multiple locations. Like if we had 5 employees who worked at different offices and wanted to...
  • Hubo
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment not going through; can't download apps

I paid my Spotify Premium payment but apparently it did not go through. I can't download any apps becuase of this and I need to downoad an app ASAP!! Can somone please help me with this?! It says the payment went through but I think that it might be ...

  • Newbie
  • I paid my Spotify Premium payment but apparently it did not go through. I can't download any apps becuase of this and I need to downoad an app ASAP!! Can somone please help me with this?! It says the...
  • user-removed
  • Not applicable
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

I can't login to my spotify player account :(

Hey there , i have a problem , when i want to login to my spotify player account it say : "your country does not match the one set in your profile " ...What can i do ? I really love spotify , its the best community of music for me , but i can't acces...

  • Regular
  • Hey there , i have a problem , when i want to login to my spotify player account it say : "your country does not match the one set in your profile " ... What can i do ? 😞 I really love spotify , it...
  • poparodion
  • Regular
  • 1238 Views
  • 10 replies
  • 0 likes
  • Login
  • 1238 Views
  • 10 replies
  • 0 likes

Playing a playlist

How do I just play the music I put on a Playlist. I don't want it to add music to the Playlist as its playing. How do I stop this from doing that? Thanks.

  • Casual Listener
  • How do I just play the music I put on a Playlist. I don't want it to add music to the Playlist as its playing. How do I stop this from doing that? Thanks.
  • HoneyBee420
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Other
  • 211 Views
  • 2 replies
  • 0 likes

how do i unlink my spotify from my facebook?!

i want to deactivate my facebook account.... but i can only log into my spoitify from there.. how do i set it up with a regular spotify log in

  • Casual Listener
  • i want to deactivate my facebook account.... but i can only log into my spoitify from there.. how do i set it up with a regular spotify log in
  • labelscollected
  • Community Legend
  • 286 Views
  • 4 replies
  • 0 likes
  • 286 Views
  • 4 replies
  • 0 likes

podcast

Est-il possible d'avoir uniquement les Podcasts en Français

  • Regular
  • Est-il possible d'avoir uniquement les Podcasts en Français
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 1 likes
  • Unlimited
  • 284 Views
  • 1 replies
  • 1 likes

Superuser Contribution My account suddenly disappeared.

My account suddenly disappeared.I am using it on iphone.I can not log in unexpectedly.I tried to log in with the registered e-mail address, but I was told that "the account does not exist".I want to know the reason.By the way, I could re-register wit...

  • Visitor
  • My account suddenly disappeared. I am using it on iphone. I can not log in unexpectedly. I tried to log in with the registered e-mail address, but I was told that "the account does not exist". I ...
  • user-removed
  • Not applicable
  • 272 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 272 Views
  • 2 replies
  • 0 likes

Applied for student discount - not getting the 30 days free

Hey there, I just clicked on the "another 30 days premium" thingy and went for the student discount way and somehow I didn't get the 30 days premium on top. Is that normal or a bug? CheersMartin

  • Newbie
  • Hey there, I just clicked on the "another 30 days premium" thingy and went for the student discount way and somehow I didn't get the 30 days premium on top. Is that normal or a bug?   Cheers ...
  • KatesHere
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

My Family Members Can't Join Our Family Account

I just made a family account, and when I added my sister and brother, their links that they opened said they can't join our family. The link says that they already have Premium, but both of them have FREE acounts and have always had free accounts. Ho...

  • Casual Listener
  • I just made a family account, and when I added my sister and brother, their links that they opened said they can't join our family. The link says that they already have Premium, but both of them have...
  • Karina77
  • Newbie
  • 1173 Views
  • 8 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1173 Views
  • 8 replies
  • 1 likes

I chose the student payment but wanted the $9.99 payment

I accidently chose the Student subcription but wanted the $9.99 payment now I'm being charged for both.

  • Newbie
  • I accidently chose the Student subcription but wanted the $9.99 payment now I'm being charged for both.
  • KatesHere
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Premium not workinh

I already pay for my premium earlier however its still not working and I havent got any email notifications yet. I need a response ASAP

  • Newbie
  • I already pay for my premium earlier however its still not working and I havent got any email notifications yet. I need a response ASAP
  • KatesHere
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Clicking "yes, cancel subscription" and nothing happens!

I am trying to cancel my spotify premium subscription and when I click "yes, cancel subscription". the options go greyed out but nothing happens. Anyone have any idea?!

  • Newbie
  • I am trying to cancel my spotify premium subscription and when I click "yes, cancel subscription". the options go greyed out but nothing happens. Anyone have any idea?!
  • KatesHere
  • Community Legend
  • 803 Views
  • 2 replies
  • 0 likes
  • 803 Views
  • 2 replies
  • 0 likes

Charged after free trial even if I didn't want to to continue my Premium subscription

Hey,I was billed through PayPal for 7 euros, even though I had no intention of renewing my Premium after 30 days and I want to get my money back.

  • Casual Listener
  • Hey,I was billed through PayPal for 7 euros, even though I had no intention of renewing my Premium after 30 days and I want to get my money back.
  • Maxim
  • Spotify Star
  • 309 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 309 Views
  • 3 replies
  • 0 likes

Spotify-Globe

Hi, I'm currently registered to Spotify Free.I want to upgrade it to premium by using my Globe Account which is registered to Plan 1299 (3MBPS).Whenever I try to register using my Birthday and Email address, I'm always getting the message "Sorry, you...

  • Newbie
  • Hi, I'm currently registered to Spotify Free. I want to upgrade it to premium by using my Globe Account which is registered to Plan 1299 (3MBPS). Whenever I try to register using my Birthday and Em...
  • victorahorro
  • Newbie
  • 1554 Views
  • 3 replies
  • 1 likes
  • Free
    Premium
    Subscription
  • 1554 Views
  • 3 replies
  • 1 likes