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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80433 Views

9 replies

2 likes

Account
Login
  • 80433 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653905 Views

13 replies

4 likes

Account
  • 653905 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734386 Views

18 replies

29 likes

  • 734386 Views
  • 18 replies
  • 29 likes

Superuser Contribution Accept family invite

I'm accepting a family invite. ok clicking accept its asking for name and address which is not in any of the instructions I'm finding. When I infirm I'm at same address as administrator it's not moving on. It's asking me to enter the invite code. i m...

Newbie

I'm accepting a family invite.   ok clicking accept   its asking for name and address which is not in any of the instructions I'm finding.  When I infirm I'm at same address as ad...

AndyJoel

Spotify Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Student Discount Removed

My membership has been changed from £5 a month student to £10. I'm still a student so why is this happening??

Newbie

My membership has been changed from £5 a month student to £10. I'm still a student so why is this happening??

KatesHere

Community Legend

196 Views

1 replies

0 likes

Account
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of subscription

My premium trial offer and I subscribed to the £9.99 deal. Entered phone number. Entered text code. Got messages to say I was good to go. When I now select a song the shuffle bar pulses once and then nothing happens. Any ideas?

Newbie

My premium trial offer and I subscribed to the £9.99 deal. Entered phone number. Entered text code. Got messages to say I was good to go. When I now select a song the shuffle bar pulses once and then...

Maria_B

Moderator

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Solved!! I'm premium but it says free

I've been searching for solutions here but none of them worked.I'm premium (money taken from my account) and it was all working fine. Until I updated my android and went to a different country. I have a Brazilian account, live in Switzerland and went...

Casual Listener

I've been searching for solutions here but none of them worked. I'm premium (money taken from my account) and it was all working fine. Until I updated my android and went to a different country. I h...

Prifreitasm

Casual Listener

789 Views

5 replies

0 likes

Account
Free
Premium
  • 789 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lost my email address and can't connect

So I have a spotify premium account and I forgot my password. Unfortunately, before that happened, my email

Newbie

So I have a spotify premium account and I forgot my password. Unfortunately, before that happened, my email

AndyJoel

Spotify Legend

298 Views

1 replies

0 likes

Login
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Family Member Plan, different countries

So, I just recently switched from Apple Music and I must say I was impressed with Spotify so I went and signed up with the Family. It'll be me (admin), my fiancée, and my two brothers. Only problem I'm having is that my brothers who are in the US are...

Casual Listener

So, I just recently switched from Apple Music and I must say I was impressed with Spotify so I went and signed up with the Family. It'll be me (admin), my fiancée, and my two brothers. Only problem I...

wolflambert

Roadie

9829 Views

5 replies

0 likes

Premium
  • 9829 Views
  • 5 replies
  • 0 likes

Deactivated Facebook and want to switch to my new account

I deactivated my Facebook because of some private reasons and I had a premium account attatched with it. I want to transfer my Facebook account to my new account or at least cancel the subscription.

Newbie

I deactivated my Facebook because of some private reasons and I had a premium account attatched with it. I want to transfer my Facebook account to my new account or at least cancel the subscription.

wolflambert

Roadie

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

DRAMA!!

Zo mag ik de"support"van Spotify noemen, onderdeel van KPN, hoelang blijven jullie incasseren van mijn betaalrekening terwijl ik al jaren een All-Inn KPN contract heb? Waarom wordt ik van het kastje naar de muur gestuurd en kan ik alleen via dit medi...

Newbie

Zo mag ik de"support"van Spotify noemen, onderdeel van KPN, hoelang blijven jullie incasseren van mijn betaalrekening terwijl ik al jaren een All-Inn KPN contract heb? Waarom wordt ik van het kastje ...

wolflambert

Roadie

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

charged full amount not student amount

I had a student account registered on spotify but was charged the full premium price in December.

Casual Listener

I had a student account registered on spotify but was charged the full premium price in December.

Maxim

Spotify Star

354 Views

5 replies

0 likes

  • 354 Views
  • 5 replies
  • 0 likes

Spotify premium vers family

Bonjour, J'ai un compte spotify premium et je voudrais ajouter ma mêre qui a aussi un compte spotify premium mais quand je veux commencer le spotify family et que je clique sur commencer voici le message : "Malheureusement, il n'est pas possible pour...

Newbie

Bonjour,    J'ai un compte spotify premium et je voudrais ajouter ma mêre qui a aussi un compte spotify premium mais quand je veux commencer le spotify family et que je clique sur co...

osornios

Spotify Star

307 Views

1 replies

0 likes

Account
  • 307 Views
  • 1 replies
  • 0 likes

I want to upgrade to family premium using my gift card balance

I am not sure how to upgrade to family premium from premium using my gift card balanc that I literally just applied this morning. I prefer to always use gift cards and renew my account every 6 months to a year rather than a credit card. Every time I ...

Casual Listener

I am not sure how to upgrade to family premium from premium using my gift card balanc that I literally just applied this morning.   I prefer to always use gift cards and renew my account every 6...

wolflambert

Roadie

312 Views

1 replies

0 likes

Premium
Subscription
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify won't log in on my phone

I have spotify premium and I can log in on the computer but every time I try to log in on my phone I get an eror message saying "log in failed: you've already created an account with this email address". I've tried everything to fix it from deleting ...

Regular

I have spotify premium and I can log in on the computer but every time I try to log in on my phone I get an eror message saying "log in failed: you've already created an account with this email addre...

FabianS_Bogota

Roadie

182 Views

1 replies

0 likes

  • 182 Views
  • 1 replies
  • 0 likes

Vizio TV - Discover Weekly doesn't load

On my Vizio TV app, one playlist quit loading: Discover Weekly (which I love). It used to load fine, and it still does on my other devices. But now it just hangs on "Loading." The other playlists still load normally. Any ideas? Vizio TV, model number...

Newbie

On my Vizio TV app, one playlist quit loading: Discover Weekly (which I love). It used to load fine, and it still does on my other devices. But now it just hangs on "Loading." The other playlists sti...

150 Views

0 replies

0 likes

Account
  • 150 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issues with merging my old account into a Family Plan Account that already exists

Hello! I have had a Premium Account for several years and recently my family and I decided to get a Premium Family Account. I have read through a few tutorials on how to go about merging the old account (connected through Facebook) into the new sub-a...

Casual Listener

Hello!   I have had a Premium Account for several years and recently my family and I decided to get a Premium Family Account. I have read through a few tutorials on how to go about merging the...

drdecker19

Casual Listener

387 Views

2 replies

0 likes

Account
Premium
  • 387 Views
  • 2 replies
  • 0 likes

Superuser Contribution My downloaded songs became invalidated!

I am a spotify premium member which allows me to download songs to my iPhone 6. I downloaded over 2000 songs for a road trip. During the trip at some point I got a strange message saying that I could not log in (since I was in a National Park with no...

Newbie

I am a spotify premium member which allows me to download songs to my iPhone 6.  I downloaded over 2000 songs for a road trip.  During the trip at some point I got a strange message saying ...

FabianS_Bogota

Roadie

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Forgotten which email i used for my premium account please help

I totally forgot which email I used. I tried to use my main email n it sent me a new password to use. It worked but said im currently using the free Spotify but I subscribed to the premium feature. I logged out of my Spotify account now I lost my Spo...

Newbie

I totally forgot which email I used. I tried to use my main email n it sent me a new password to use. It worked but said im currently using the free Spotify but I subscribed to the premium feature. I...

Jacob

Community Legend

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Subscription not working on my daughter's account!

My reoccurring subscription payment was interrupted due to a new debit card. I resubscribed via iTunes but my daughter (who logs in using her facebook account) is still not able to access premium. I told her to log in with our apple ID but she said s...

Casual Listener

My reoccurring subscription payment was interrupted due to a new debit card. I resubscribed via iTunes but my daughter (who logs in using her facebook account) is still not able to access premium. I ...

wolflambert

Roadie

298 Views

3 replies

0 likes

  • 298 Views
  • 3 replies
  • 0 likes

Pre paid trial?

I am very confused. It says I have a 7 day free trial but its pre paid? Is it taking money off of my account? Please help

Newbie

I am very confused. It says I have a 7 day free trial but its pre paid? Is it taking money off of my account? Please help

Maxim

Spotify Star

217 Views

1 replies

0 likes

Free
Premium
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find the "phantom" Premium account for which I am being charged.

I am being charged for a premium account that I cannot find. The only account I have, to my knowledge, is through Facebook. I have only one Facebook account and the Spotify account attached to it is a free one according to my login page. I am lost in...

Newbie

I am being charged for a premium account that I cannot find.  The only account I have, to my knowledge, is through Facebook. I have only one Facebook account and the Spotify accou...

FabianS_Bogota

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes