Spotify family

[Jaimard]

Hi there,

A problem about the spotify family. I've bee given a link to join the team i've been invited in, and after a few days, I couldn't have access to my premium account anymore.

Spotify saying me that they couldn't check that I do live in the same address that the "admin", so I do live there.

And from now on, i've tried to use another link, given by the admin, and same it's not working.

Someone can help me with that ?

[Bittencourt]

Hi, @Jaimard!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your and the administrator account's email addresses. 

You can also use our Contact Form to get email support.

But before I suggest that the members try using different browsers on their computers (with clear cache) to accept the invitation. 

Let me know if this helps!