Changing country and payment

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Changing country and payment

Daisy79
Newbie

Hello there, 

 

I am facing difficulties to change from UK to Malaysia and the payment. I was a student in UK and now I am back to Malaysia for my training. How can change the country and payment method without losing any of my playlist and account? Please help. 

 

Daisy 

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Solution!

Re: Changing country and payment

blerch
Gig Goer

Hi! From you mentioning "payment method", I am assuming that you are on Spotify Premium. There are a couple things you need to know.

 

  1. If you have Premium, Spotify works wherever you are in the world, even if you don't change your country settings.
  2. If you have Premium, in order to change your country settings, you'll need a valid payment method in the country that you want to switch to.

Keeping these things in mind, here is how you can change your country (and payment information) in Spotify :)

 

  1. Log into your account page on the Spotify website
  2. Select "Subscription" in the left panel
  3. Click "Update Details"
  4. Click "..." for more options
  5. Click "Change Country" and select the country you want to move your account to
  6. Choose a payment method that is based in the new country (i.e. the billing address is in the country)
  7. Confirm the change by clicking "Change Payment Details"

The above is shamelessly copied from The help article on exactly this topic. :D

 

Best of luck with your training!


Matt

View solution in original post

Solution!

Re: Changing country and payment

rasugo
Casual Listener
It finally got reset at the next billing period. So indeed it is just a matter of waiting ...

View solution in original post

Solution!

Re: Changing country and payment

frakked
Casual Listener

For those having trouble finding the '...', simply entering a card from another country seems to work. You'll be prompted to change countries once you try to proceed.

 

I've just done this, changing from Ireland to the UK. My account still says IE and that I will be charged in Euro, but I'm hoping that will update after the next bill.

 

Kind of annoying though, as Spotify is cheaper in Euro than pounds.

View solution in original post

34 Replies
Solution!

Re: Changing country and payment

blerch
Gig Goer

Hi! From you mentioning "payment method", I am assuming that you are on Spotify Premium. There are a couple things you need to know.

 

  1. If you have Premium, Spotify works wherever you are in the world, even if you don't change your country settings.
  2. If you have Premium, in order to change your country settings, you'll need a valid payment method in the country that you want to switch to.

Keeping these things in mind, here is how you can change your country (and payment information) in Spotify :)

 

  1. Log into your account page on the Spotify website
  2. Select "Subscription" in the left panel
  3. Click "Update Details"
  4. Click "..." for more options
  5. Click "Change Country" and select the country you want to move your account to
  6. Choose a payment method that is based in the new country (i.e. the billing address is in the country)
  7. Confirm the change by clicking "Change Payment Details"

The above is shamelessly copied from The help article on exactly this topic. :D

 

Best of luck with your training!


Matt

View solution in original post

Re: Changing country and payment

Sweetchill
Newbie

Hi I'm having the same problem. I have followed those steps but when I log back in it is still saying 'Country: GB' even though I have changed it to Australia previously and even changed the payment method. I need this changed as I am closing my UK account and have taken that balance back to zero.

Or will it update on my next 'Bill date' and take the payment from my Australian account?

Thanks

Re: Changing country and payment

rasugo
Casual Listener

I am having exactly the same problem ! any solution ?

 

Following the method on the help page does note help. 

 

Re: Changing country and payment

chrismckeown51
Newbie

I have had the same problem changing from UK (Paypal payment) to Australia (credit card payment). I went through all the steps as listed on Spotify Help, and it said that this would be updated from next payment. two months have passed and this hasnt updated. Also in account details it still says GB not Australia... where can I go from here?

 

I know the credit card is good, I have also tried Australian debit card with same results!

 

:(

Re: Changing country and payment

Lorenzo921
Newbie
I switched country france to spain, i cannot log into my account with facebook as it's writen login failed, you can use abroad 14 days... what should i do?
Solution!

Re: Changing country and payment

rasugo
Casual Listener
It finally got reset at the next billing period. So indeed it is just a matter of waiting ...

View solution in original post

Re: Changing country and payment

tongfather
Newbie

This is ridiculous that we even have to jump through these hoops to listen to music we pay for. 
I want to get my premium membership back which I had for almost a year, spent a lot fo time accumulating music etc, now I am in a country that is impossible to get a bank account with and change my details to.
Frankly the fact that this is even necissary is an invasion of our privacy and completely unrelated to listening to music that I WANT TO PAY FOR!!

I love spotify, even tho I find it overpriced and I hate the fact I can't save it to a device that doesn't support their software, it's showed me so much music that I never would have found without it. Unfortunately this has pushed me away from the platform and I will be now moving on somewhere else to gather music and ideas.

 

Seems like there are following Apple's business model of dictatorship software, which is a shame. Why do you need to switch countries in the first place? It's just a money grab.

Re: Changing country and payment

georgevasey21
Casual Listener

Hi,

 

I need to change my payment details from US to UK. Having followed yoru instructions, there is no "..." that I can see for more options. Am I missing it and if so, where is it, or has the site since changed?

 

Currently, I can't change the country on my profile or the subscription pages.

 

Thanks

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Re: Changing country and payment

taylorbri77
Newbie

Were you able to resolve this? I am currently in the same situation trying to change my payment methods from US to Canadian and it won't let me. I do not see the "..." it says in the documentation so I am at a loss here. 

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