Charge on bank statement but I did not authorize/enter payment method

[cjenne18]

I have a charge for $5.33 from spotify pending for today, 3/1. I did not even use potify's website till now to post about this problem and am not even a student so I do not know why or how it thought I was appiclable for the discount.

[kbrooksc]

Hi there!

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

They can also be reached through their Facebook Page SpotifyCares or their Twitter Handle @SpotifyCares.

If you use the online contact form instead of Facebook or Twitter, make sure to check your inbox and junk folder for an email from Spotify.

Cheers!