Charged after cancelling

[9Hailey]

I was charged for my subscription after I cancelled. May I please have a refund? I do not wish to use Spotify anymore

[Maxim]

Hey @9Hailey,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[BEX9494]

This is what I thought happened to me,  however it turns out my husband had 2 accounts as the family plan did not link his account and so we have been paying twice a month for 23 months! - They said we could have a refund in full and said it would be in our account in 3-5 days, what they have actually done is refunded 8 months and then have ignored 6 emails from us asking where the other 15 months refund is..... I have it in writing that this is what they were going to do and they have lied and failed NOT A HAPPY SPOTIFY USER hoping posting this may encurage them to reply!!!!

Disgusting customer service