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Charged my account twice and still no premium?!

Charged my account twice and still no premium?!

I tried to apply for the student premium and it said that it failed so I gave up. Today I checked my bank account and it said I was charged twice $4.99 each time on 10/19.... And I still don't have premium. This needs to be fixed now please. And you really need a phone line for this kind of thing! It's not private what so ever and ugh you feeling with people's money.
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