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Charged on an old card

Charged on an old card

Hi Team,


I have been using Spotify for quite some time and it is just this month that the subscription amount for the account was cahrged off the previous card registered with Spotify. I updated the credit card details months back and it has been working as expected until the most recent auto-pay. I am curious if I could trust the backend system now, given that it should have forgot my old credit card details at all. Could I please understand what happened exactly here? Thanks. 

2 Replies



Did you get an email receipt for your subscription purchase?

In it, it shows the Spotify username you paid for:


Username/ID:        xxxxxxx

Double chech the username, as you may have payed a different account from the one you use now.


You can login (with that username) to the website to check the status of your subscription here:
In there you can check your payment info.
and also check your receipts here:
osorniosSpotify Star
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Thanks for the reply. I double checked the username and I currently use and pay only for one account. So, that is ruled out, I guess.

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