Closing my account doesn't work

[ralfomon]

Plan

Free

Country

Germany

Device

HP 240 g6

Operating System

Windows 10

My Question or Issue

Hey guys, I recently tried to close my account and after I followed the steps listed on the support site I was supposed to receive a mail to make sure that I want to close my account but the message never came no matter how many times I tried. It wasn't in the spam filter either. I also changed my passwor to see if I am able to get mails from spotify which I can. Does anyone have an idea or can help me?

Best regards

Ralf Bilger

[JustAwsomeDave]

Hello ralfomon,

Thanks for the post.

Ill recommend trying a different browser or waiting 24 hours.
This did happen to me once on my old account but after 24 hours I was fine.

I hope it will help u, Cheers

[ralfomon]

Hey Dave, thanks for your help! I already tried with another browser but without success. I tried to close it again and again during the last weeks so I waited way more than 24 hours. I really have no idea why it doesn't work...

[Jeremy]

Hi there @ralfomon,

Thank you for reaching out in the Community.

Can you confirm if you followed the steps here correctly under Don’t have Premium?

We also suggest that you try to close your account from an incognito/private window.

Let us know how it goes 🙂

Cheers!

[ralfomon]

Hey Jeremy, thanks for your help. Yes I followed these steps and already tried the process from an incognito window, unfortunately it wasn't succesfull...

[Novy]

Hi @ralfomon, 

Thanks for keeping us in the loop. 

Would you mind giving it a try using a different device to see if you notice anything new? 

We'll be on the lookout.