Country in my account

[javargasp10]

Hi

For many years I have used my Spotify account, for more than a year I had the Premium service (by alliance with my telephone operator).

I live in Colombia and I am in the United States on vacation. Today when I entered my account, the application requested to change the country, because "my account information did not match my location"

In my family, they pay premium family plan (in Colombia, where I live), but when I try to register my account as Premium (because the Premium benefit of my operator service has already expired) in the family plan I do not allow it, because now my account Has the country 'United States' and does not allow me to return to 'Colombia'.

I need help to return to 'Colombia' and to be able to enter the Family Premium account.

[Maxim · Accepted solution]

Hey @javargasp10,

You'll be able to join the Premium for Family plan when you're back in Colombia.

Hope this answers your question!