Credit Card expired and now cannot log into Spotify

[iain_carey]

Hi,

I had Premium Spotify and unfortunately my credit card expired and my new one came late so Spotify cancelled my Premium subscription.  When I tried to log into Spotify (via facebook) to update my account payment details, I would always get an error.  When I tried Forgot Password using my email address, it said no active accounts exists for that email address.  Yet when I try to sign up with a new account with the exact same email address, it says that email address is already taken. 

I literally have no way of logging into my spotify account or resetting it so I can start using it.  Frustrating!!  Please help.

Iain

[Jordi]

Hi there and welcome to the community,

Have you tried using a different browser or incognito mode with cleaned cookies/cache? 

[iain_carey]

Yes, have now.  Clean cookies, tried incognito.  Tried chrome, firefox and IE.  I have my User ID from a Spotify email - is there a direct Spotify help desk other than this forum I can contact to have my account reset or fixed?

[Merik · Accepted solution]

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@iain_carey wrote:

Yes, have now.  Clean cookies, tried incognito.  Tried chrome, firefox and IE.  I have my User ID from a Spotify email - is there a direct Spotify help desk other than this forum I can contact to have my account reset or fixed?

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Hey there @iain_carey! 

Please contact the payments team via the contact form and they will be able to solve this issue for you. To make your case run smoother, please include the following:

• Date of birth
• Zip code
• Last 4 digits of your expired credit card 

If you receive a "no-reply" email directing you back to the community, please reply to it and you'll be connected to an agent that will be more than happy to assist you! 🙂