Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Double billed two months in a row for one account. No, I didn’t double click the application, and I don’t have two accounts. I filled out the support form required e-mail(two times) to try to get this rectified and no one contacted me. All I got in return was a stupid survey e-mail wanting to know how good the customer service was that I never got! Can you believe that? Well I guess you all can figure out what kind of rating I gave to Spotify, like it makes any difference. I guess you get that when the left one doesn't know what the right one is doing...
Sirius XM has been hounding me to come back to them as a customer. As much as I hate Sirius XM, at least I could talk with someone in customer service and get a problem resolved.
It's really a shame Spotify, you have a great product, but like so many other companies that have a great product; without adequate care for your customers, your viability as a company will be short-lived.
If Spotify doesn't rectify this problem to my satisfaction in the next couple of days, I will be canceling before my next billing date which is due in a week.
PPP on your part.
Hey there, your Spotify account connected to your Community profile has been charged twice since your trial, on January 16th and February 16th. If you have additional charges, you must have a second account somewhere.
We sent a reply to one of your support tickets a little over 48 hours ago. If you didn't receive that, it's worth checking your spam folder.
I was charged on the 16th and the 17th of both months for the $9.99. There is only one account linked to my e-mail address and there are not two accounts. Oh, yea, the spam excuse; i check my spam folder every day. I never recxeived anything from Spotify except double billing and a stupied e-mail about how customer service is doing. Strange how the e-mail survey has no problem getting to my e-mail account, but you think the resolution went to my spam folder.
I have read so many complaints exactely the same as mine. And the answer is always the same, "went to your spam folder," you clicked twice when activating an accound," "you must have two accounts."
Why doesn't Spotify step up to the plate and admit they have problems with their billing and fix it. Why don't they have a customer service number to help get this resolved? Any why can't Spotify take blame for anything at all???
I am so disappointed in what I thought was going to be a great source for my music needs.
Another one bites the dust....
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…