Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554023 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131205 Views
74 replies
12 likes
Im trying to change my country, from peru to brazil, cause im brazilian. My girlfriend invited me to family premmium but i could not accept it cause we are not registrated on the same country. I ve sent an email to spotify, somebody answer me asking ...
Im trying to change my country, from peru to brazil, cause im brazilian. My girlfriend invited me to family premmium but i could not accept it cause we are not registrated on the same country. I ve s...
Not applicable
260 Views
1 replies
0 likes
Hi my Spotify says you can't use Spotify abroad I've tried everything changed country's etc. I haven't travelled anywhere!
Hi my Spotify says you can't use Spotify abroad I've tried everything changed country's etc. I haven't travelled anywhere!
Spotify Star
801 Views
3 replies
0 likes
Hi, I recently cancelled my subscription on Spotify Premium about a week before I have to pay it. Today I checked my bank account and Spotify still took my money. So I thought I should watch on the website and it still says that I have a subscription...
Hi, I recently cancelled my subscription on Spotify Premium about a week before I have to pay it. Today I checked my bank account and Spotify still took my money. So I thought I should watch...
Spotify Star
640 Views
5 replies
0 likes
Hey, some days ago , I ended my Spotify Premium, and it said that it would end on 31 March. But March 31 is the day when I would be charged 99 SEK. Will I still be charged? (My premium haven't ended yet btw)
Hey, some days ago , I ended my Spotify Premium, and it said that it would end on 31 March. But March 31 is the day when I would be charged 99 SEK. Will I still be charged? (My premium haven't ended ...
Community Legend
176 Views
1 replies
0 likes
I have a premium UK spotify account.I'm about to move to a country that spotify isn't offered in.Will spotify still work, or do I need to cancel my subscription?Thanks!
I have a premium UK spotify account. I'm about to move to a country that spotify isn't offered in. Will spotify still work, or do I need to cancel my subscription? Thanks!
Community Legend
558 Views
1 replies
0 likes
Hey everyone. I would like to view a playlist, specifically this one https://play.spotify.com/user/hutic/playlist/0mxHQQ0pwFD92PQxkgdFdD However it says "playlist failed to load". I have tried logging out and logging in, and uninstalled and reinstall...
Hey everyone. I would like to view a playlist, specifically this one https://play.spotify.com/user/hutic/playlist/0mxHQQ0pwFD92PQxkgdFdD However it says "playlist failed ...
Newbie
927 Views
4 replies
0 likes
Hello SPOTIFIERS and ADMINS! Got a question here, I was living in Australia and paid my subsciption using Australianpayment details, but now I moved to Indonesia for undefinite time and they just released Indonesian version of Spotify, so how can I c...
Hello SPOTIFIERS and ADMINS! Got a question here, I was living in Australia and paid my subsciption using Australian payment details, but now I moved to Indonesia for undefinite time and th...
Spotify Star
495 Views
1 replies
1 likes
Hello My premium signature has just expired and I'm trying to renew it. It doesn't show any error message when I submit my credit card number, it just clear the fields and ask for the information again. I have already tried on the app and PC (IE and ...
Hello My premium signature has just expired and I'm trying to renew it. It doesn't show any error message when I submit my credit card number, it just clear the fields and ask for the i...
Casual Listener
399 Views
4 replies
0 likes
Hello. I know its been asked a million times about having different devices active at the same time ( the answer is no you can not play on multiple devices ) But my question is a little different I Pay for premium and was wondering if it is possible ...
Hello. I know its been asked a million times about having different devices active at the same time ( the answer is no you can not play on multiple devices ) But my question is a little diff...
Community Legend
2353 Views
5 replies
1 likes
Searched for Whiplash OST and when I found it, then most of the songs in the playlist where marked gray as inactive. When I clicked on one of them I got a message at the top of Spotify window saying: "This track is currently not available in X. If yo...
Searched for Whiplash OST and when I found it, then most of the songs in the playlist where marked gray as inactive. When I clicked on one of them I got a message at the top of Spotify window saying:...
Music Fan
2194 Views
4 replies
0 likes
Someone, somehow, has changed the emailadress on my spotify. I can therefore not change my password. I can still log into spotify using my facebook, but logging in with password and username is impossible.whenever i try to reset the password, it gets...
Someone, somehow, has changed the emailadress on my spotify. I can therefore not change my password. I can still log into spotify using my facebook, but logging in with password and username is impos...
Community Legend
255 Views
1 replies
0 likes
I saw an add to get Spotify Premium for $0.99 for 3 months, I go to process payment and it tries to charge me $11.99.Am I doing something wrong? Or is it false advertising?
I saw an add to get Spotify Premium for $0.99 for 3 months, I go to process payment and it tries to charge me $11.99. Am I doing something wrong? Or is it false advertising?
Community Legend
193 Views
1 replies
0 likes
Hi all. So I thought I went through every darn page of "cancel my subscription" to unsubscribe from premium. But today I found out they charged me anyway, since I maybe didn't do it right the first time. I'm sure I canceled it for good now, but is th...
Hi all. So I thought I went through every darn page of "cancel my subscription" to unsubscribe from premium. But today I found out they charged me anyway, since I maybe didn't do it right the first t...
Casual Listener
366 Views
2 replies
0 likes
I am having a 9,99€ change in my spanish account from Spotify. I don't have any Spotify account related with my spanish bank account. I would like to stop to pay that money. How can i do that. Help please.
I am having a 9,99€ change in my spanish account from Spotify. I don't have any Spotify account related with my spanish bank account. I would like to stop to pay that money. How can i do that. Help p...
Roadie
245 Views
1 replies
0 likes
I can't change my email address on my account and when I ask for it to be changed, the email is sent to an account that no longer exists. It seems like I have two accounts that both go to the same account or something...Any ideas how I can change it ...
I can't change my email address on my account and when I ask for it to be changed, the email is sent to an account that no longer exists. It seems like I have two accounts that both go to the same ac...
Community Legend
751 Views
3 replies
0 likes
How do I cancel my family subscription without canceling my hole premium account? Thank you for helping.
How do I cancel my family subscription without canceling my hole premium account? Thank you for helping.
Community Legend
505 Views
3 replies
0 likes
I've been trying to upgrade to premium, but every time I try, I can't get the form to enter credit card info. Instead, I get a "working" circle icon forever, and nothing happens. I can see paypal and paysafe card options normally, but those are not t...
I've been trying to upgrade to premium, but every time I try, I can't get the form to enter credit card info. Instead, I get a "working" circle icon forever, and nothing happens. I can see paypal and...
Community Legend
471 Views
3 replies
0 likes
I was attempting to cancel my 'family' plan, but it seems I ended up canceling my entire subscription instead. Can I just reinstate my premium plan as it was, or do I have to wait until my billing cycle is over (4/7) and then re-subscribe to premium?...
I was attempting to cancel my 'family' plan, but it seems I ended up canceling my entire subscription instead. Can I just reinstate my premium plan as it was, or do I have to wait until my billing cy...
Community Legend
4367 Views
4 replies
0 likes
Had a free account that was working fine untill now, now i get Login failed, and a msg saying i can only use spotify for 14 days abrod.tried upgrading to premium, same story. Any ideas?
Had a free account that was working fine untill now, now i get Login failed, and a msg saying i can only use spotify for 14 days abrod. tried upgrading to premium, same story. Any ideas?
Community Legend
433 Views
3 replies
0 likes
I am having problems upgrading from Premium to Family (Me + 1 member). The screen freezes? Anyone have solution?
I am having problems upgrading from Premium to Family (Me + 1 member). The screen freezes? Anyone have solution?
Community Legend
361 Views
3 replies
0 likes
