Premium

[alexrutk]

Hello

My premium signature has just expired and I'm trying to renew it. It doesn't show any error message when I submit my credit card number, it just clear the fields and ask for the information again. I have already tried on the app and PC (IE and Chrome).

Could someone from Spotify help me? I think there is something wrong on my account.

Best regards,

Alexandre

[Maxim]

Can you try using another browser/icognito mode and eventually clear cache and cookies? If that doesn't work maybe try it from a mobile device.

[alexrutk]

I've just tried it again. Cleared the cookies on PC and mobile, used different browsers, but didn't work. I still think it's something on my account because the premium has just expired.

Could someone from Spotify check this out? Thanks.

[Maxim]

Please contact Spotify Support via this contact form https://support.spotify.com/contact-spotify-support/?contact or via Twitter @SpotifyCares - They can cancel the subscription for you.

[alexrutk]

I didn't see this page before. I've just sent them a message. I'll wait for their contact.

Thank you!