Deactivating my Facebook, account is linked

[Paulyz]

I need to deactivate my Facebook for work and my Spotify account is linked to it. I want to be able still use my account. I have a ton of playlists and don't want to lose them! I've written customer support and heard nothing back....

[Maxim]

Hey @Paulyz,

The Spotify Support team usually replies within 24-48 hours.

If you still have not gotten a reply:

• Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.

• If you got an automated reply email telling you to check the help section or the Community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
• If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check your accounts email address here.

[Paulyz]

Thank you for replying.
I haven't received an email back and have checked the email and spam in the account I have registered with Spotify. I have not however replied to the confirmation email i received so I suppose I can give that a try now as well.
Thanks a lot for your help!

[Maxim]

Awesome. If you don't hear back within 48 hours, you could reach out to Spotify Support  via Facebook or Twitter.

https://facebook.com/SpotifyCares

https://twitter.com/SpotifyCares