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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14895 Views

7 replies

11 likes

Security
  • 14895 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554721 Views

991 replies

116 likes

Account
  • 554721 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131270 Views

74 replies

12 likes

Account
Login
Premium
  • 131270 Views
  • 74 replies
  • 12 likes

Cant cancel spotify premium account

I've cancelled my spotify premium account 4 to 5 times. BUT spotify has still drafted money out of my account. Each time I cancelled it said ok we are sad to see youre go your subscription is cancelled. My problem is that I was charged again this mon...

Casual Listener

I've cancelled my spotify premium account 4 to 5 times. BUT spotify has still drafted money out of my account. Each time I cancelled  it said ok we are sad to see youre go your subscription is c...

220398

Newbie

326 Views

3 replies

0 likes

Account
Premium
Security
Subscription
  • 326 Views
  • 3 replies
  • 0 likes

I can't buy premium

It's not letting me purchase premium. I go to verify my account by signing in on Facebook. It then brings me back to the same page where it asks me to confirm purchase by logging into Facebook.

Casual Listener

It's not letting me purchase premium. I go to verify my account by signing in on Facebook. It then brings me back to the same page where it asks me to confirm purchase by logging into Facebook.

nato200109

Newbie

5596 Views

19 replies

7 likes

  • 5596 Views
  • 19 replies
  • 7 likes

Subscribing

My account is an Italy account because I currently reside there but i travel frequently for my job. I tried to pay for an international account so I can use all the time but the account won't let me pay because my card is a US card. please help!

Casual Listener

My account is an Italy account because I currently reside there but i travel frequently for my job. I tried to pay for an international account so I can use all the time but the account won't let me ...

Kgetfit

Casual Listener

442 Views

5 replies

0 likes

Account
  • 442 Views
  • 5 replies
  • 0 likes

Superuser Contribution Bank account

I've just received an email telling than my Spotify subscription is temporary cancelled. I know that the problem is the bank account so I changed it into another one in my Apple account so I would like to know if I have to change anything else in my ...

Casual Listener

I've just received an email telling than my Spotify subscription is temporary cancelled. I know that the problem is the bank account so I changed it into another one in my Apple account so I would li...

GC34

Casual Listener

339 Views

2 replies

0 likes

Account
  • 339 Views
  • 2 replies
  • 0 likes

logged out automatically, cannot log in again (says log in failed)

Hi, spotify app (on iphone) works fine previously, however it logged out itself, been trying to log in with the same email address that i have but keep saying login failed with "you've already created an account with this email address". able to logi...

Newbie

Hi, spotify app (on iphone) works fine previously, however it logged out itself, been trying to log in with the same email address that i have but keep saying login failed with "you've already create...

ProMusicophile

Gig Goer

230 Views

1 replies

0 likes

Account
Login
Premium
  • 230 Views
  • 1 replies
  • 0 likes

I paid for Premium but no longer receiving it. Why?

I have been paying for a Premium service that isn't working anymore. Last payment was the 1st July this year. Suddenly my account has gone to free & when checking my email there doesn't seem to be any receipts (though I'm on my tablet so more limited...

Visitor

I have been paying for a Premium service that isn't working anymore.  Last payment was the 1st July this year. Suddenly my account has gone to free & when checking my email there doesn't see...

DylanDakota

Roadie

245 Views

1 replies

0 likes

Account
Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Account issues

So I got a new computer today and quickly realized that I should download spotify. I remember my shown name - Richard Slick - but that's literally all I remember. It sucks because I have a playlist on that account that I wanted to keep building on, a...

Newbie

So I got a new computer today and quickly realized that I should download spotify. I remember my shown name - Richard Slick - but that's literally all I remember. It sucks because I have a playlist o...

alvinantonius

Gig Goer

312 Views

2 replies

0 likes

Account
  • 312 Views
  • 2 replies
  • 0 likes

music stops when i m listening

Since one week, when I m listening music on a playlist and I have activated the without connection mode, the music stops playing after a few seconds and I relaunch several times. Sometimes the music doesn't stop during two titles. When I have this tr...

Newbie

Since one week, when I m listening music on a playlist and I have activated the without connection mode, the music stops playing after a few seconds and I relaunch several times. Sometimes the music ...

alvinantonius

Gig Goer

192 Views

1 replies

0 likes

Premium
  • 192 Views
  • 1 replies
  • 0 likes

Premium account

Hi, I have two Spotify account, and one of them is premium. However, I do not use this account too much and it accidently went premium so I need to change it with the other one. Is it possible to transfer?

Visitor

Hi, I have two Spotify account, and one of them is premium. However, I do not use this account too much  and it accidently went premium so I need to change it with the other one. Is it poss...

user-removed

Not applicable

250 Views

2 replies

0 likes

Account
Premium
  • 250 Views
  • 2 replies
  • 0 likes

Logging on

I recently got a new phone and now I cannot log on through the app but can log on online

Newbie

I recently got a new phone and now I cannot log on through the app but can log on online

ProMusicophile

Gig Goer

223 Views

1 replies

0 likes

Account
Login
Subscription
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs and Artists have all been removed. only playlists remain? help!

All of my saves songs and artists have been removed. I still have saved playlists which is ok but the amount of time I spent saving songs and artists was substantial. Any way to get these restored?

Casual Listener

All of my saves songs and artists have been removed. I still have saved playlists which is ok but the amount of time I spent saving songs and artists was substantial. Any way to get these restored?&n...

hocanada

Casual Listener

241 Views

2 replies

0 likes

Account
  • 241 Views
  • 2 replies
  • 0 likes

Family Subscription- Payment date.

I have recently got this set up and everything is working fine. My only problem is the date this comes out the bank.I understand in order to change the date the only suggestion i could find was to cancel the account and sign up again at a later date ...

Casual Listener

I have recently got this set up and everything is working fine. My only problem is the date this comes out the bank. I understand in order to change the date the only suggestion i could find was t...

LordRollin

Community Legend

333 Views

3 replies

0 likes

Account
Subscription
  • 333 Views
  • 3 replies
  • 0 likes

No puedo pagar

Hola comunidad, resulta que al agregar mi tarjeta de crédito me aparece el siguiente mensaje:"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro métod...

Casual Listener

Hola comunidad, resulta que al agregar mi tarjeta de crédito me aparece el siguiente mensaje: "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha c...

dmartinez822510

Newbie

1169 Views

6 replies

1 likes

Account
Premium
Subscription
  • 1169 Views
  • 6 replies
  • 1 likes

Spotify account not showing name or picture after reactivating facebook

I temporarily deactivated my facebook and now that I have reactivated and am trying to use my spotify again Im noticing that all of my devices (android/ipad/laptop) show a number rather than my user name and the standard grey profile picure... I was ...

Visitor

I temporarily deactivated my facebook and now that I have reactivated and am trying to use my spotify again Im noticing that all of my devices (android/ipad/laptop) show a number rather than my user ...

alexnguyen5

Newbie

164 Views

1 replies

0 likes

Account
  • 164 Views
  • 1 replies
  • 0 likes

Email

Buenas, anoche cree mi cuenta en Spotify. Bueno mi problema es que hoy quize revisar mis datos y mi di cuenta que habia escrito mal mi email. Bueno trate de cambiarlo pero el sistema me decia que ya tenia un cuenta registrada a mi email. Accedi a esa...

Visitor

Buenas, anoche cree mi cuenta en Spotify. Bueno mi problema es que hoy quize revisar mis datos y mi di cuenta que habia escrito mal mi email. Bueno trate de cambiarlo pero el sistema me decia que ya ...

osornios

Spotify Star

338 Views

3 replies

0 likes

Account
  • 338 Views
  • 3 replies
  • 0 likes

Account deleted

Hi everyone my premium account was deleted and I forgot my username could someone please help me???

Newbie

Hi everyone my premium account was deleted and I forgot my username could someone please help me???

osornios

Spotify Star

167 Views

1 replies

0 likes

Account
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Erased Playlist

Hello. I don´t know what happened, but I had at least 8 different playlists on my user "JeroMacia" and I only have 2 playlists left. I use Spotify on my mac and my iphone. How can I fix this? B. Regards.

Casual Listener

Hello.   I don´t know what happened, but I had at least 8 different playlists on my user "JeroMacia" and I only have 2 playlists left.   I use Spotify on my mac and my iphone. &nb...

Fsaravia16

Newbie

536 Views

3 replies

0 likes

Other
Premium
  • 536 Views
  • 3 replies
  • 0 likes

Spotify payement

Mon abonnement n'est pas censé être interrompu! J'ai réglé mon abonnement de se mois ci et je n'arrive pas à accédé à mon compte pour des problèmes par rapport au fait que Spotify ne fonctionne pas après "14 jours" à l'étranger... Je ne suis à l'étra...

Newbie

Mon abonnement n'est pas censé être interrompu! J'ai réglé mon abonnement de se mois ci et je n'arrive pas à accédé à mon compte pour des problèmes par rapport au fait que Spotify ne fonctionne pas a...

osornios

Spotify Star

279 Views

1 replies

0 likes

Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Not getting premium, but being charged for it

I have been paying monthly for spotify for about 6 months now. All of a sudden, when I open spotify, it wants me to log in. When I log in, no premium is available. I have followed all the troubleshooting steps listed and none seem to work. I just wan...

Newbie

I have been paying monthly for spotify for about 6 months now. All of a sudden, when I open spotify, it wants me to log in. When I log in, no premium is available. I have followed all the troubleshoo...

osornios

Spotify Star

214 Views

1 replies

0 likes

Account
  • 214 Views
  • 1 replies
  • 0 likes