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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14798 Views

7 replies

11 likes

Security
  • 14798 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553838 Views

991 replies

116 likes

Account
  • 553838 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131191 Views

74 replies

12 likes

Account
Login
Premium
  • 131191 Views
  • 74 replies
  • 12 likes

Account removal

One day I opened my Spotify app and all my playlist had been deleted(I had over 15 days of music saved). A week after all my public playlist and playlist I followed had been removed, Spotify logged me out of my account on my phone and my laptop alike...

Newbie

One day I opened my Spotify app and all my playlist had been deleted(I had over 15 days of music saved). A week after all my public playlist and playlist I followed had been removed, Spotify logged m...

osornios

Spotify Star

268 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 268 Views
  • 1 replies
  • 0 likes

spotify isnt working for me

I bought a spotify gift card in the united states so it was charged in us dollars, while i am from Mexico. I did ask at the store if there was no problem by it and they told me i wouldnt have trouble activating it, they were wrong. Now i cant use my ...

Newbie

I bought a spotify gift card in the united states so it was charged in us dollars, while i am from Mexico. I did ask at the store if there was no problem by it and they told me i wouldnt have trouble...

osornios

Spotify Star

259 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! (USA) Unable to add account to Family Plan

Today I converted my US Premium account to a Family Plan account so I can add my father to the account. Both of our accounts are listed as country 'USA' in edit mode and 'us' on the account overview page. When he clicks the link to be added to the fa...

Music Fan

Today I converted my US Premium account to a Family Plan account so I can add my father to the account. Both of our accounts are listed as country 'USA' in edit mode and 'us' on the account overview ...

goodlove2323

Casual Listener

3042 Views

12 replies

1 likes

Premium
Subscription
  • 3042 Views
  • 12 replies
  • 1 likes

Signed up for Family, can't add wife (facebook, email) stuck in a loop.

I signed up for family, tried to add one account. Went to add wife using her phone. Selected facebook to login, but it did not work. Tried to login with email, but was told the email already had an account. Tried to reset password but was told that I...

Newbie

I signed up for family, tried to add one account.  Went to add wife using her phone.  Selected facebook to login, but it did not work.  Tried to login with email, but was told the emai...

osornios

Spotify Star

360 Views

3 replies

0 likes

Login
Premium
  • 360 Views
  • 3 replies
  • 0 likes

Travelling

Hi i had a premium account since 3 years and it stopped this morning. i live in france but i m travelling around the world since 2 weeks .my family premium account was cancelled and i had to change the country today in my spotify profile . problem is...

Newbie

Hi   i had a premium account since 3 years and it stopped this morning.  i live in france but i m travelling around the world  since 2 weeks . my family premium account was cancell...

bel_lima

Casual Listener

330 Views

1 replies

0 likes

Account
Premium
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! HELP, I´VE FORGOTTEN MY PASSWORD

HELLO, Could anybody help me? I´ve forgotten my password and I don´t know how to get it again, Anybody knows if it´s possible?? and how to do it? thanks a lot

Casual Listener

HELLO, Could anybody help me? I´ve forgotten my password and I don´t know how to get it again, Anybody knows if it´s possible?? and how to do it?   thanks a lot

Aaronwaller97

Casual Listener

55360 Views

134 replies

0 likes

  • 55360 Views
  • 134 replies
  • 0 likes

Solved!! Changing from family back to individual premium

How do you change back to premium individual? I don't want to pay for a family plan anymore but want my premium subscription. L

Newbie

How do you change back to premium individual? I don't want to pay for a family plan anymore but want my premium subscription. L

kmrangihika-nz

Newbie

7965 Views

2 replies

0 likes

Account
  • 7965 Views
  • 2 replies
  • 0 likes

More than one user on my account

Why can't more than one person be logged in to my account and listening to it in another device if upgraded to family premium?

Casual Listener

Why can't more than one person be logged in to my account and listening to it in another device if upgraded to family premium?

Ravila3304

Casual Listener

626 Views

2 replies

0 likes

Login
Subscription
  • 626 Views
  • 2 replies
  • 0 likes

Spotify does not open after log in

Hello, I have problem with spotify,when i log in spotify close.And when i log in with facebook says"Spotify desktop client communication failed." and close.i tried with different account(not facebook) and i re-installed it still nothing,also i tried ...

Casual Listener

Hello,  I have problem with spotify,when i log in spotify close.And when i log in with facebook says"Spotify desktop client communication failed." and close. i tried with different account(not...

osornios

Spotify Star

299 Views

3 replies

0 likes

Premium
Subscription
  • 299 Views
  • 3 replies
  • 0 likes

No premium

I recently changed my Vodafone account and got Spotify premium again free through my contract , I'm still on the free account but yet on my subscription says I'm on premium. Vodafone has reset it twice and still to no avail, please can you get this r...

Visitor

I recently changed my Vodafone account and got Spotify premium again free through my contract , I'm still on the free account but yet on my subscription says I'm on premium. Vodafone has reset it twi...

osornios

Spotify Star

271 Views

3 replies

0 likes

Subscription
  • 271 Views
  • 3 replies
  • 0 likes

dar de bajar spotify premium

De Hola Buenas tardes, ha causa de Vodafone-one del hice la activacion del Servicio premium y no es apta para mi tarifa movil, y me la han del cobrado, quisiera dar de baja mi suscripcion premium ya !!!!! Gracias ventura31 usuario

Casual Listener

De Hola Buenas tardes, ha causa  de Vodafone-one del hice la activacion del Servicio premium y no es apta para mi tarifa movil, y me la han del cobrado, quisiera dar de baja mi suscrip...

osornios

Spotify Star

330 Views

4 replies

0 likes

Free
Other
Subscription
  • 330 Views
  • 4 replies
  • 0 likes

Disabled Facebook account

I recently disabled my facebook account and made a new spotify account that is not connected to my Facebook account. I want to transfer my playlits, music, artists ect. from my old Facebook-linked account to my new non-facebook account. They spotify ...

Newbie

I recently disabled my facebook account and made a new spotify account that is not connected to my Facebook account. I want to transfer my playlits, music, artists ect. from my old Facebook-linked ac...

Maxim

Spotify Star

292 Views

1 replies

0 likes

Account
Security
Subscription
  • 292 Views
  • 1 replies
  • 0 likes

Help with Student premium

So I tried to get student premium. It said that they could not validate me as a student . I am a student so that already a weird . So I put my card information and student info again! They said they still can't find me! Look at my bank statement and ...

Newbie

So I tried to get student premium. It said that they could not validate me as a student . I am a student so that already a weird . So I put my card information and student info again! They said they ...

LordRollin

Community Legend

191 Views

1 replies

0 likes

Premium
  • 191 Views
  • 1 replies
  • 0 likes

Why cannot I bank transfer (dotpay) Premium for Family? (Poland)

Hey, as I bought Spotify Premium I could pay with dotpay, but when I try to buy Premium for Family I can only use credit card and PayPal.How can I use dotpay for buying Premium for Family?PS. My accounts country is Poland.

Casual Listener

Hey, as I bought Spotify Premium I could pay with dotpay, but when I try to buy Premium for Family I can only use credit card and PayPal. How can I use dotpay for buying Premium for Family? P...

LordRollin

Community Legend

511 Views

1 replies

0 likes

Account
Premium
Subscription
  • 511 Views
  • 1 replies
  • 0 likes

Using Spotify overseas

My subscription is in Malaysia, but I'm travelling to the UK. Can I still maintain my subscription in Malaysia and use it abroad?

Casual Listener

My subscription is in Malaysia, but I'm travelling to the UK. Can I still maintain my subscription in Malaysia and use it abroad?

christi_hall

Newbie

904 Views

4 replies

0 likes

  • 904 Views
  • 4 replies
  • 0 likes

Solved!! Changing countries

Hey,I want to subscribe to a premium student account, but I will be moving from Germany to the U.S. soon. 1. Can I get the premium student account in Germany and still use it in the U.S.? (I will still be a student)2. Shall I get the account in the U...

Newbie

Hey, I want to subscribe to a premium student account, but I will be moving from Germany to the U.S. soon.  1. Can I get the premium student account in Germany and still use it in the U.S.? (I...

kbrooksc

Community Legend

339 Views

1 replies

0 likes

Account
Premium
Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Premium

My premium isn't working as there was a problem with my payment,payment paid and still no premium..can anyone help?

Visitor

My premium isn't working as there was a problem with my payment,payment paid and still no premium..can anyone help?

user-removed

Not applicable

229 Views

2 replies

0 likes

Premium
Subscription
  • 229 Views
  • 2 replies
  • 0 likes

Solved!! Can't change my payment method

My credit card expired and i got the new one but i can't change my card information. When i tried to change it and click "Change payment information" button nothing happened

Casual Listener

My credit card expired and i got the new one but i can't change my card information. When i tried to change it and click "Change payment information" button nothing happened

crystalscar

Casual Listener

514 Views

4 replies

0 likes

Account
Premium
Subscription
  • 514 Views
  • 4 replies
  • 0 likes

How do i end premium without login codes?

I lost my username and still paying €10 a Monty, how can i stop it without login in?HELP ME!

Newbie

I lost my username and still paying €10 a Monty, how can i stop it without login in? HELP ME!

Araytha

Regular

305 Views

2 replies

0 likes

Login
Premium
  • 305 Views
  • 2 replies
  • 0 likes