Help with Student premium

[oshaugvi]

So I tried to get student premium. It said that they could not validate me as a student . I am a student so that already a weird . So I put my card information and student info again! They said they still can't find me! Look at my bank statement and I got charged twice for something I didn't even receive ! I want my money back!!!!! You can't even talk to a real person ! This is a joke

[LordRollin]

Hi @oshaugvi. For the charges on your card, you are most likely seeing a pre-authorization charge. The short version is that these are holds on your account to ensure that it does, and will contain enough funds to cover the transaction when Spotify actually claims the funds. If the transaction was never completed then the hold should be dropped within a few business days and no funds actually taken from your account. If you're interested in a more complete explanation then the Wikipedia article linked above should suffice. If the charge ultimately does not get dropped and you still do not have access to premium, then please reach out to me and I'll help get it sorted.

As far as the student discount goes, you can attempt again with manual verification from this page. 90% of the time the automatic verification process works without a hitch, but sometimes a more human touch is required.

I would recommend waiting for the pre-authorization charges to clear first, just be sure, but once that's done you can try manual verification. If you're still having trouble or need any other help, please don't hesitate to let me know. Cheers!