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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80574 Views

9 replies

2 likes

Account
Login
  • 80574 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654492 Views

13 replies

4 likes

Account
  • 654492 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735059 Views

18 replies

29 likes

  • 735059 Views
  • 18 replies
  • 29 likes

Changing Email adresses

I have previously set up a Spotify account with an email address, however now I use Facebook log in. I now do not have access to the email account that I originally used to set up my spotify. I have tried to change it to the same as my facebook accou...

Newbie

I have previously set up a Spotify account with an email address, however now I use Facebook log in.    I now do not have access to the email account that I originally used to set up my s...

john_t_smith59

Newbie

411 Views

2 replies

0 likes

Account
Other
Security
  • 411 Views
  • 2 replies
  • 0 likes

Solved!! Spotify premium promo won't send me 4-pin sms in my mobile number

Hello, I'm new in spotify and I want to try the premium account since there is a promo. The problem is that every time I use pay by mobile it will ask for my number but it will not send me the 4-pin code. I'm pretty sure I can use the pay by mobile o...

Newbie

Hello, I'm new in spotify and I want to try the premium account since there is a promo. The problem is that every time I use pay by mobile it will ask for my number but it will not send me the 4-pin ...

RenLix_

Newbie

13905 Views

9 replies

5 likes

Account
Free
Other
Premium
Subscription
  • 13905 Views
  • 9 replies
  • 5 likes

Video ads in premium account

Why does Spotify kills me on start up with a loud video ad even though I've got Premium account?Which is pretty annoying when you turn on your PC with Spotify automaticaly starting up, went to take a s*** meanhwile and cannot reach volume button waki...

Casual Listener

Why does Spotify kills me on start up with a loud video ad even though I've got Premium account? Which is pretty annoying when you turn on your PC with Spotify automaticaly starting up, went to take...

borkaadam

Casual Listener

632 Views

2 replies

7 likes

Account
Premium
  • 632 Views
  • 2 replies
  • 7 likes

Account being used somewhere else

For some reason I keep getting the "Spotify has been paused because your account is being used somewhere else" message in the Spotify iPhone app. It appears every once in a while, annoyingly makes me unable to listen music, and then disappears again....

Newbie

For some reason I keep getting the "Spotify has been paused because your account is being used somewhere else" message in the Spotify iPhone app. It appears every once in a while, annoyingly makes me...

fearlessfish

Casual Listener

1770 Views

7 replies

0 likes

Account
Premium
Security
  • 1770 Views
  • 7 replies
  • 0 likes

Error message on mobile: song not available

I recently upgraded to a premium subscription, but when I try to play songs on mobile I very often get the message "song not available". I am able to play these songs on my desktop version. It happens with almost every song or album that I search. Ho...

Newbie

I recently upgraded to a premium subscription, but when I try to play songs on mobile I very often get the message "song not available". I am able to play these songs on my desktop version. It happen...

237 Views

0 replies

1 likes

Account
Premium
  • 237 Views
  • 0 replies
  • 1 likes

Follow a playlist anonymously

Hi! Can I follow a friend's playlist anonymously? I want to follow it but I don't want that my name appears anywhere, it's possible?

Newbie

Hi!   Can I follow a friend's playlist anonymously? I want to follow it but I don't want that my name appears anywhere, it's possible?

719 Views

0 replies

1 likes

Account
Free
Other
  • 719 Views
  • 0 replies
  • 1 likes

Spotify Hacked!

I need help ! someone has hacked my account and changed email and password! so i need help to recover it ?

Newbie

I need help ! someone has hacked my account and changed email and password! so i need help to recover it ?

OviiiOne

Community Legend

259 Views

1 replies

0 likes

Account
  • 259 Views
  • 1 replies
  • 0 likes

How many devices can be used offline if I purchase Family Spotify?

Hey guys, Currently I have Family Sharing for Apple Music but am keen to use Family Spotify! Two questions though... 1.) How many devices can be used offline? 2.) Would we all be able to listen to different music on our own devices at the same time?F...

Newbie

Hey guys,   Currently I have Family Sharing for Apple Music but am keen to use Family Spotify! Two questions though...   1.) How many devices can be used offline?   2.) Would we ...

OviiiOne

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Disconnected Facebook, but the name and picture are staying

I've created a Spotify account and connected with a wrong Facebook account, disconnecting was not a big problem but now the picture and name of the Facebook account are still in my new Spotify account.Anybody who can change this?

Newbie

I've created a Spotify account and connected with a wrong Facebook account, disconnecting was not a big problem but now the picture and name of the Facebook account are still in my new Spotify accoun...

147 Views

0 replies

0 likes

Account
  • 147 Views
  • 0 replies
  • 0 likes

Random Horrible Ads While on Premium

Hi there, Recently spotify (Premium) started to show me Ads in a complete random manner (with loud music from the ad, which is much louder than my music). So I am listening to my playlist and suddendly "Digster" ad comes in and starts to play a horri...

Casual Listener

Hi there,   Recently spotify (Premium) started to show me Ads in a complete random manner (with loud music from the ad, which is much louder than my music).   So I am listening to my pl...

Lightwayz_

Newbie

413 Views

2 replies

3 likes

Account
Other
Premium
  • 413 Views
  • 2 replies
  • 3 likes

Account compromised?

Heya Spotizens, So a few weeks ago i started getting search results on my spotify from Spanish artists, which im definetly not listening to. And I've started to get suspicious if someone else was using my account somehow. So i changed my password and...

Regular

Heya Spotizens, So a few weeks ago i started getting search results on my spotify from Spanish artists, which im definetly not listening to. And I've started to get suspicious if someone else was usi...

Maxim

Spotify Star

262 Views

1 replies

0 likes

Account
Other
Security
Subscription
  • 262 Views
  • 1 replies
  • 0 likes

Premium page loading problem

Hello everyone. I want to upgrade my account to premium but the page is not loading. I tried every solution such as deleting cookies and trying on incognito but they didn't work. What should i do? I'm waiting your replies with regards.

Casual Listener

Hello everyone. I want to upgrade my account to premium but the page is not loading. I tried every solution such as deleting cookies and trying on incognito but they didn't work. What should i do? I'...

Algnor

Casual Listener

259 Views

2 replies

0 likes

Premium
  • 259 Views
  • 2 replies
  • 0 likes

I want listen to more japan music

我用銀河注5我想聽聽更多的日本樂壇,請Spotify的的是良好的應用

Newbie

我用銀河注5 我想聽聽更多的日本樂壇,請 Spotify的的是良好的應用

209 Views

0 replies

0 likes

Free
  • 209 Views
  • 0 replies
  • 0 likes

3 months 99 NOK deal

I upgraded from free to 3 months preminium deal , but my account says 1 month family next payment 149 NOK , at 08/15/16 when its suppose to be 3 months for 99NOK . My banking account has been charged for 99NOK. So i cancelled my subscription . Why ca...

Newbie

I upgraded from free to 3 months preminium deal , but my account says 1 month family next payment 149 NOK , at 08/15/16 when its suppose to be 3 months for 99NOK . My banking account has been charged...

180 Views

0 replies

0 likes

Premium
  • 180 Views
  • 0 replies
  • 0 likes

No aparece el botón de"cancelar suscripción"

Me hiciron ONU cobro excesivo Por una Suscripción de Un año, yo intentaba comprar SOLO UN MES.Deseo cancelar la Suscripción, Pero No me Aparece la Opción. Necesito un reembolso Condiciones Condiciones Condiciones Condiciones del cobro. Fecha: 15-06-1...

Newbie

Me hiciron ONU cobro excesivo Por una Suscripción de Un año, yo intentaba comprar SOLO UN MES. Deseo cancelar la Suscripción, Pero No me Aparece la Opción.   Necesito un reembolso Condiciones...

362 Views

0 replies

0 likes

Account
Subscription
  • 362 Views
  • 0 replies
  • 0 likes

Premium for family code not working

Hi there, My premium for family code does not work, when I try to redeem the code I get the following message: "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I also cannot accept the invitation sen...

Newbie

Hi there,   My premium for family code does not work, when I try to redeem the code I get the following message:   "Unfortunately this Premium code does not seem to be valid. Try agai...

scrunger1

Newbie

2185 Views

10 replies

2 likes

Account
Premium
Subscription
  • 2185 Views
  • 10 replies
  • 2 likes

Spotify is not recognising my email or facebook log in.

I have a premium account, but spotify all of a sudden stopped recognising my email and facebook log in and username. My account exists and you can still view my profile 'ali el-husseini' , but i literally can not access it and it is becoming increasi...

Newbie

I have a premium account, but spotify all of a sudden stopped recognising my email and facebook log in and username. My account exists and you can still view my profile 'ali el-husseini' , but i lite...

257 Views

0 replies

0 likes

Login
Premium
  • 257 Views
  • 0 replies
  • 0 likes

Getting charged more ???

Guys why am i getting charged $15.40 per month instead of $14.98, i am subscribed under the family plan. Please help because collectively, it will be a lot more in future

Newbie

Guys why am i getting charged $15.40 per month instead of $14.98, i am subscribed under the family plan. Please help because collectively, it will be a lot more in future 😞

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

Spotify offline logs you out

Recently, I downloaded several songs to my phone because I knew I would be in the deep woods of Canada with friends on a fishing trip - no wifi or cell coverage. My group was counting on me to be the 'music provider' given the fact that I had a spoti...

Newbie

Recently, I downloaded several songs to my phone because I knew I would be in the deep woods of Canada with friends on a fishing trip - no wifi or cell coverage. My group was counting on me to be the...

194 Views

0 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 194 Views
  • 0 replies
  • 0 likes

Problem with my subscription

I'm from Mexico, i pay your offer of 3 months of Premium for $9.00 pesos and it says that my bank had some issues and to thy again later, that you won't charge me anything and i try it for 3 times and when I check, you have made the charges 3 times a...

Newbie

I'm from Mexico, i pay your offer of 3 months of Premium for $9.00 pesos and it says that my bank had some issues and to thy again later, that you won't charge me anything and i try it for 3 times an...

185 Views

0 replies

0 likes

Account
  • 185 Views
  • 0 replies
  • 0 likes