Account removal

[Amulea]

One day I opened my Spotify app and all my playlist had been deleted(I had over 15 days of music saved). A week after all my public playlist and playlist I followed had been removed, Spotify logged me out of my account on my phone and my laptop alike. I tried to recover my pass word, but I had created my Spotify account with my highschool email over 4 years ago, which by now has been deleted. If anyone can help me recover my account and my playlist please do.

This is for my sons account typed this message but couldn't post it because he no longer can log into his account

[osornios]

Hello @Amulea,

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with (your son's). If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.