Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Debit Card Info

Debit Card Info

Good morning,

 

I received a notification from my bank last night that my Debit Card was fraudulently used in another state. Thankfully, the charge never hit my account and they caught it immediately. The problem is that they closed out that card ASAP and I won't be getting a new one for 7-10 days and today was the renew date for my monthly subscription. I got a message that it would be retried in a few days but I doubt my new card/number will be available in time. Is there any way to hold off or pause the account for a week or so I don't have another charge and possible NSF fee and when I get the new card, I will update the information for payment? Note: I've been a loyal Spotify customer for awhile now 🙂 Thank you.

Reply
0 Replies

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random