Declined payment

[Kwakhanyazibi]

Hi everyone I have a problem with my Spotify, last week I payed for Spotify premium and everything went through and I got it but today I woke up to an email from Spotify saying my payment didn't go through so can anyone help me fix my account or get a refund please

[TanyaS]

Hi @Kwakhanyazibi ,

In this case i would first ask you to check your payment history page for more details about your failed payment. This will show failed/ paid likewise, payment failed will reflect in your orginal payment source. Check the status of the payments on your bank statement.