Delete/kill/cancel my Account for ever!

[user-removed]

Hello,

i wrote to:

kundendienst_de@spotify.com

office@spotify.com

to delete/kill/cancel my Account for ever.

But not the german support writes back and delete my account also the international mailadress.

Please help me!

Thanks!

[Bittencourt]

Hello,

As far as I know any user that want to remove their account should get in touch via the contact form. 

Hope it works!

[user-removed]

Hello

the formular is not working with firefox. if i click on "Kontaktformular" in subject to close my account and i get back top: https://support.spotify.com/de/contact-spotify-support/

Thanks for help!

[Bittencourt]

That's strange!

What about this link?

https://www.spotify.com/uk/account/cancel/

[user-removed]

No 😞

"Oops! Something went wrong, please try again."

[Bittencourt]

Sorry I sent you the british link.

Here's the german one

https://www.spotify.com/de/account/cancel/

It works here!

[user-removed]

Hm, sorry not for me, i get the same in german:

"Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal."

[Bittencourt]

Maybe if you empty your browser cache, then sign out/sign in...

Here I get this screen:

[user-removed]

Del. my firefox cache. And no 😞 its not working..

This is an facebook login used account, i have forget to say it.

Can this be the problem?

After i del my cache i logging out and del again, than i log in with my facebook login. But again i get: "oooop"

[Bittencourt]

Yes this should be the problem.

Log into your Spotify using your Spotify username and password. Then there should be a "Disconnect from Facebook" option in preferences. Press that and your Spotify account will not be connected to your Facebook anymore.

After that you should be able to close the account.

[user-removed]

Hm, also not working..

Read this:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Tutorial-How-to-Disconnect-Spotify-...

Get this answer:

Disconnecting from Facebook is not possible if you have a Spotify account created with Facebook.

If i log in with facebook in my account i have no "disconnect from facebook" option.

Whats now :(((

[Bittencourt]

Actually you need to do this in the desktop app, not in your browser!

[user-removed]

Excuse me but how would you delete your account through the desktop app? Actually how do you delete your account forever? Cause I don't have my account connected to any social media and try click the links given and emailed support 3 times. So can I delete my account permanently?

[Bittencourt]

Sorry if I haven't made myself clear. You need to use the Spotify desktop app to disconect your account from facebook. Then you'll be able to delete it.