Desktop App Problem

When I try to sign into my spotify on my computer, it won't log in. I tried reinstalling it and i always end up with the same result. Anyone having the same problem?

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Marked as solution

Can you please try this : 

 

1) close spotify

2) open task manager ( you can do it in the menu shown by pressing ctrl + alt + canc )

3) search and close all spotify dependency (if there are)

4) disable windows firewall / antivirus / antimalware

5) try again to login from the app

 

Let me know 🙂

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7 Replies

Be more specific: have you ever logged in on that lap? Are you using the Windows Store App or the Spotify App? Have you tried logging in from browser? A screen usually isn't enough to understand what's going on, bud.

I am using the Spotify app and I have tried using the browser. the web browser works, but when I sign in on the app, it looks like it wants to sign in but it doesn't. I left it there for hours and it won't work.

Marked as solution

Can you please try this : 

 

1) close spotify

2) open task manager ( you can do it in the menu shown by pressing ctrl + alt + canc )

3) search and close all spotify dependency (if there are)

4) disable windows firewall / antivirus / antimalware

5) try again to login from the app

 

Let me know 🙂

More questions. Is this the very first time you try logging in your account on this terminal? Are you experiencing other software issues apart from spotify (computer slows down sometimes / glitches)?

Also, please go in c:/Windows/System32/drivers/etc 

open the host file with a text editor and post here all the informations that this file contains.

 

Usually people does not know how important is this file on windows 🙂

I never had this issue before on here. this problem began not too long ago. it began saying it was offline, I checked offline mode and the offline mode wasn't on. It said my internet was not working, but it was because I was online when it was happening. I tried signing out then signing in but after the third or fourth attempt, I was unable to sign in. It does not tell me why. it just looks like it wants to sign in, but it doesn't.

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

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