Double Billed

[koolrifz]

I have been billed twice on April 3rd '16 for a family account AUD 23.99. What do I need to do to fix this problem.

I look forward to this being rectified at your earliest convenience. 

Thank you,

Rob

[osornios]

@koolrifz

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.