Double billing issue still unresponded... After 3 weeks!!!

[paulombatista]

Good afternoon.

It has been three weeks today that I've raised a double billing issue with my Spotify account.

I've been doubly charged for your services since July 2014, for which I'm demanding £39.96 reimbursement (July + August + September + October => 4 No. months x £9.99 = £39.96).

Could you please contact me to sort this out without much fuss? I already a Spotify case No. and everything

The other alternative is for me to just cancel Spotify and possibly take this matter to the sometimes influential social media...

I hope I get this sorted soon... I really enjoy my Spotify service. But I refuse to pay it twice the actual price. I'll definitely cancel it if this isn't sorted out soon.

[Carina]

Hey there,

can you please tell us the last case number you've received + the date?

[paulombatista]

Hi Carina.

the case No. is #01969771 and the communication receipt e-mail was received on the 28/10/2014.

Thanks for your time.

Best Regards,

Paulo.

 

[Carina]

Hey @Merik , can you please escalate the case? 🙂 (saw you just logged in)

[Merik]

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@Carina wrote:

Hey @Merik , can you please escalate the case? 🙂 (saw you just logged in)

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Hey @Carina! Of course - I'll send it right now! 🙂  

[paulombatista]

Hiya guys!

Situation has been solved by a very helpful Spotify Customer Support Team!

Cheers everyone!

Paulo