Emails

[user-removed]

I have emailed the payments team 3 times over 3 days. No response? I am a paying customer and just paid this month and yet you disable my account. Not happy.

[Joe]

If you followed the instructions in this post, someone should get in touch after the weekend. If you haven't heard anything on Monday, post the case number here and I'll try to chase it up through the spotify staff.

[user-removed]

 #: 00838589
Case Number 

Still not working, disabled for 4 days now and you haven't even sent me an automatic email to let me know. I would just cancel the payment but I can't log in to do that. Well built system, suspend peoples account and don't let them cancel the payment so you can basically steal money from them. 

[Joe]

Cheers, I've passed it on.

[user-removed]

passed it on to who? that is all the people that emailed me said, "thanks Ill pass it to the correct department" "thankyou someone else will be in contact soon" 

someone is going to have a large collection of passed on emails. 

[Peter__]

I can see Joe escalated it to the community team, who will ensure the case has reached the correct team for you internally. Don't worry, you should get a response soon!

Peter

[Adam]

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@user-removed wrote:

passed it on to who? that is all the people that emailed me said, "thanks Ill pass it to the correct department" "thankyou someone else will be in contact soon" 

someone is going to have a large collection of passed on emails. 

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I can see my colleague who deals with these kinds of things replied to you earlier today. You replied again since then so you should get another response back soon.

[user-removed]

Can you check if I'm getting any more responses or is it just that's it? I am not happy with the response at all and I want someone with some authority to reply to my emails rather than whoever has because I am so so annoyed with the outcome.

[Adam]

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@user-removed wrote:
Can you check if I'm getting any more responses or is it just that's it? I am not happy with the response at all and I want someone with some authority to reply to my emails rather than whoever has because I am so so annoyed with the outcome.

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Your email is with our payments team who deal with this kind of issue. The folks who reply to that email are the best people to handle those kinds of issues. Bear with them.