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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 281973 Views
  • 829 replies
  • 86 likes
  • Account
  • 281973 Views
  • 829 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134039 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134039 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76056 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76056 Views
  • 63 replies
  • 8 likes

Can't subscribe to Unlimited

Hello there. I'm trying subscribe Unlimited account but I'm unable to. Everytime I try I have message that I should check money on my card and check card info. I did it, I added my card again but I still can't subscribe to Unlimited. What should I do...

  • Newbie
  • Hello there. I'm trying subscribe Unlimited account but I'm unable to. Everytime I try I have message that I should check money on my card and check card info. I did it, I added my card again but I s...
  • Adam
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Id like to close my account

i have two accounts and want to close one (ive already stopped the subscription). how can i accomplish this? thanks

  • Visitor
  • i have two accounts and want to close one (ive already stopped the subscription). how can i accomplish this?   thanks  
  • Taylor
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

can you take my money?

i want a premium account. why is it so hard? please take $9.99 off my card. it's that simple.

  • Casual Listener
  • i want a premium account. why is it so hard? please take $9.99 off my card. it's that simple.
  • Taylor
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Change country

If I change my country by entering my new card informations, will i still have the 11 months of Spotify Premium that i paid for in the US, now when i am changing to Denmark with new card informations?

  • Casual Listener
  • If I change my country by entering my new card informations, will i still have the 11 months of Spotify Premium that i paid for in the US, now when i am changing to Denmark with new card informations?
  • Liam
  • Community Legend
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

Solved!! Going on holiday...

I'm going away for 7 weeks and won't be taking a device that can play spotify with me. Is it possible to pause and take a 'holiday' from paying my Premium account subscription and reactivate it when I return, or do I have to cancel my subscription co...

  • Newbie
  • I'm going away for 7 weeks and won't be taking a device that can play spotify with me. Is it possible to pause and take a 'holiday' from paying my Premium account subscription and reactivate it when ...
  • Liam
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Problema con la cuenta móvil

Adquirí la cuenta premium hace unos días y entro a mi cuenta por la App y me dice que necesito tener cuenta premium para usarla, que pasa? Qué problema tiene?

  • Newbie
  • Adquirí la cuenta premium hace unos días y entro a mi cuenta por la App y me dice que necesito tener cuenta premium para usarla, que pasa? Qué problema tiene?
  • Taylor
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Real name showing despite not being connected to facebook

Hi, I have never connected my spotify account to facebook. Under Spotify/preferences I am not connected to facebook. Despite this, my real name is showing in spotify and not my username. Heck, I am not even registered with that name (changed last nam...

  • Casual Listener
  • Hi, I have never connected my spotify account to facebook. Under Spotify/preferences I am not connected to facebook. Despite this, my real name is showing in spotify and not my username. Heck, I am...
  • Greg
  • Roadie
  • 1545 Views
  • 4 replies
  • 1 likes
  • 1545 Views
  • 4 replies
  • 1 likes

Cancelled credit card replaced but premium not recognised on most devices

Hi I lost my cc and Spotify just bounced to Free. When I entered the new credit card, the first time around it hadn't been set up for international payments so I entered it again. Now premium works fine on my Mac but not on my Android or iOS devices....

  • Newbie
  • Hi I lost my cc and Spotify just bounced to Free. When I entered the new credit card, the first time around it hadn't been set up for international payments so I entered it again.    No...
  • Peter__
  • Community Legend
  • 543 Views
  • 3 replies
  • 0 likes
  • Premium not working
  • 543 Views
  • 3 replies
  • 0 likes

Can't log in and am not receiving password reset.

Hi, this is regarding my account "flurreh" Earlier this week when I tried to log in, spotify sed that my password was incorrect, I have never changed the password on my account and don't think I ever would do it.. I can't access the website but when ...

  • Newbie
  • Hi, this is regarding my account "flurreh"   Earlier this week when I tried to log in, spotify sed that my password was incorrect, I have never changed the password on my account and do...
  • Greg
  • Roadie
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

bands with the same name

i've been trying to contact spotify about a problem on 2 of my albums listing. there's a lot of new bands called "neon" and i can't promote a direct link to my discography because it's a huge mess. this is the link to all the Neon bands: Neonbut, in ...

  • Roadie
  • i've been trying to contact spotify about a problem on 2 of my albums listing. there's a lot of new bands called "neon" and i can't promote a direct link to my discography because it's a huge mess. ...
  • SteveBrammer
  • Community Legend
  • 678 Views
  • 9 replies
  • 2 likes
  • 678 Views
  • 9 replies
  • 2 likes

Manual password reset needed. No reset mail recieved.

Need password reset. I don't recieve any email even though it says i should. Have sent mail to support and recieved case ID back: 00716441. Have replied to the no-reply message.

  • Newbie
  • Need password reset. I don't recieve any email even though it says i should. Have sent mail to support and recieved case ID back: 00716441. Have replied to the no-reply message. 
  • Peter__
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Help

I am trying to log into my spotify account but can not remember my password. I can not access my playlists and am not happy paying for a service I am not receiving. I've already asked to reset my password and I have not received the email. NO its not...

  • Newbie
  • I am trying to log into my spotify account but can not remember my password. I can not access my playlists and am not happy paying for a service I am not receiving. I've already asked to reset my pas...
  • Peter__
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Subscription Status

I've been using Spotify unlimited since 2011 and my account seems to have reverted to a free one. Had a look at my bank and I can see £4.99 to 'SPOTIFY SPOTIFY UNLIMI LONDON' going out on 07/05/2013 so I don't see how this can have happened. When I t...

  • Casual Listener
  • I've been using Spotify unlimited since 2011 and my account seems to have reverted to a free one. Had a look at my bank and I can see £4.99 to ' SPOTIFY SPOTIFY UNLIMI LONDON' going out on  07/0...
  • RobAJ
  • Casual Listener
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

all playlists and starred title lost! Help!!

Hey guys! I have lost all my playlists and I will be very very thankful if you can help me get them back... I am really sure I don't have an original spotify account only the one connected with facebook. The posts above couldn't help me because I don...

  • Newbie
  • Hey guys! I have lost all my playlists and I will be very very thankful if you can help me get them back... I am really sure I don't have an original spotify account only the one connected ...
  • Adam
  • Roadie
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes

Reseting Password

I cant reset my password, when i do it, i don't get any Email... What can i do?? I am paying for Spotify, i dont want to do this longer and i cant reset my password (i am logging with FB, but i dont remember my Spotify password) and i cant reset it b...

  • Newbie
  • I cant reset my password, when i do it, i don't get any Email... What can i do?? I am paying for Spotify, i dont want to do this longer and i cant reset my password (i am logging with FB, but i dont ...
  • Adam
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Can't change payment info!

I am trying to change my payment info but I can't find the link in subscription!

  • Casual Listener
  • I am trying to change my payment info but I can't find the link in subscription!
  • Peter__
  • Community Legend
  • 4553 Views
  • 64 replies
  • 1 likes
  • 4553 Views
  • 64 replies
  • 1 likes

Solved!! Free time ending too soon?

Hey!I need help. I got yesterday time on spotify again (yey), but I noticed now that I only have 52mins left. There is no way I could have listened more than... 4 hours, maybe. Is it possible that it is bugged? *EDIT* If this is the wrong place, plea...

  • Casual Listener
  • Hey! I need help. I got yesterday time on spotify again (yey), but I noticed now that I only have 52mins left. There is no way I could have listened more than... 4 hours, maybe. Is it possible tha...
  • Peter__
  • Community Legend
  • 655 Views
  • 3 replies
  • 0 likes
  • 655 Views
  • 3 replies
  • 0 likes

Account Reset

Does anyone know how to reset my Spotify account on iOS? I have a folder that I cannot delete. Each time I try Spotify quits. The folder is named "New Music". I do not remember creating it and it has multiple old folders nested inside of it. These fo...

  • Casual Listener
  • Does anyone know how to reset my Spotify account on iOS? I have a folder that I cannot delete. Each time I try Spotify quits. The folder is named "New Music". I do not remember creating it and it has...
  • Peter__
  • Community Legend
  • 490 Views
  • 3 replies
  • 0 likes
  • 490 Views
  • 3 replies
  • 0 likes

I travelled overseas, came back and now spotify won't work

Hi, I have spotify premium, installed and based in the UK. All worked fine until I went to Abu Dhabi, where whenever I used my iPhone, my spotify said that only spotify premium users could use playlists and radio in that region. I figured it was just...

  • Newbie
  • Hi, I have spotify premium, installed and based in the UK. All worked fine until I went to Abu Dhabi, where whenever I used my iPhone, my spotify said that only spotify premium users could use playli...
  • mikemax
  • Casual Listener
  • 935 Views
  • 12 replies
  • 0 likes
  • 935 Views
  • 12 replies
  • 0 likes

Solved!! howto place link from spotify

hi, for the yaboroqe music project, we have put a song on spotify (paradise by Jah -yaboroqe) How can I put a link on my website ,which refers to the song on spotify? thanks for the feedback kubuss

  • Newbie
  • hi,   for the yaboroqe music project, we have put a song on spotify (paradise by Jah -yaboroqe)   How can I put a link on my website ,which refers to the song on spotify?   ...
  • Adam
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes