Error login



Yesterday I was checking my bank-account and saw that there was a transcription of 9,99 euro by STD ADYEN, at that moment I didn't realise that it was Spotify. So I cancelled the transcription and got my money back. But now I can't login anymore at all, and I still want to use Spotify (premium). Can someone help me?


Kind Regards,


1 Reply

Hey there!


This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

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