Help Wizard

Step 1


Everything lost

Everything lost

My phone reset and in resetting up, I've lost my Spotify playlists, my account settings show me as premium but I'm only getting free service. My last bill payment went through. I have an Australian account and recently moved to hk. Not sure if this influences things. But would desperately love to get my play lists back, and stop hearing ads! PLEASE HELP!
1 Reply

Hey there @StephenRich and welcome to the community!


It sounds like a duplicate account may have been created. Don't worry though, let's troubleshoot this 🙂 Would you mind following this survey? It should point out the right direction!


Hope this helped,



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