Facebook connected to two Spotify accounts

[Mz7]

Hi guys,

There are 2 Spotify accounts. The one I used most often was created using Facebook. The other account, my sister's, was created using Spotify without a Facebook account connected. The username for the latter account is "rhythmic.kitty". The Facebook username for the former account is "michaelzeng7".

One day, I accidentally connected the michaelzeng7 Facebook account to the rhythmic.kitty Spotify account.

Now, whenever I login using michaelzeng7, it logs in instead to the rhythmic.kitty account. The michaelzeng7 account appears to be in a sort of limbo: I can't login to it, but I can see that it still exists. I created a few playlist on the michaelzeng7 account, and my friend followed it. On my friend's account, I can see that he still follows that playlist. However, the author of the playlist is no longer my name, Michael Zeng, rather it is 121749270.

I want to regain control of my original account (the one that is now mysteriously called 121749270). I have tried to disconnect the Facebook account from rhythmic.kitty, but it doesn't seem like it actually disconnects. If I disconnect, and try to login again, it takes me right back to rhythmic.kitty.

I apologize for this somewhat lengthy description, but this issue has caused me to quit Spotify for a while now. I've tried contacting Spotify twice using the contact form, but both times, there was no response.

Thanks.

[dinomight]

Hi, when you use the support form, you should at least receive an automated reply (be sure to check your spam folder). If you'll reply to that message, even if from a no-reply address, it will reach someone at support and helps to speed up the process.

You could also always contact support on Twitter @SpotifyCares, which seems to be faster sometimes.

Unfortunately, this account issue sounds a bit beyond what we're able to assist with in the forums.

[Mz7]

Thanks. I did recieve an automated reply that you described. I'll try replying to it to see what happens.

[Frankfurterallg]

Hello Mz7.

Have You got any feedback? I have the same issue.