Facebook won't disconnect from my account

[bronwynkr]

Plan - Premium

Country - Canada

Device - iPhone XS and MacBook Pro

I've been having an ongoing issue with disconnecting from Facebook. I didn't make my account with facebook, and I clicked disconnect through settings on my computer. It should be disconnected, but my facebook profile picture and name still appears on my spotify account instead of my username. I don't know what else to do to fix this problem

[DanielTham]

Hi There,

Before i suggest the next steps, may i confirm you have the login email address and password to your spotify account?

If you have, please try to log out, clear cache, reinstall your spotify, and login using the email address and password.

Let me know !

[bronwynkr]

I have the email address and password for my account. I also tried logging out, clearing the cache, reinstalling spotify, and logging in. My facebook profile and name still appear.

[Peter]

Hey @bronwynkr,

Thanks for trying that out for us.

Do you mind making sure that your Facebook profile is disconnected by carrying out the following steps:

1. Open the Spotify desktop app.
2. In the top-right corner, click , then Settings.
3. Under Social, click DISCONNECT FROM FACEBOOK.

Note: It’s not possible to complete these steps on mobile.

Let us know how you get on! We'll be here in case you need any further help.