Family plan

[mungawalla]

I added 3 members to plan. Sent invite to all. The first 2 worked, the third did not. That account cant accept invite, using his email. He doesnt have a facebook account. Spotify stated that this account is no longer active. Spotify states he should contact them directly, but how does he do that. Should he establish a trial account and change to Family(Premium)?

[Maxim]

Hey @mungawalla,

Spotify Support can be contacted through the following channels:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[mungawalla]

Contacted support, not much help. Stated my son needed to contact them. However his email cant be accepted now by Spotify.Invite never went thru.

[Maxim]

I'd recommend telling him to get in touch with Spotify Support via Twitter or Facebook.

[mungawalla]

Thanx he doesn't have either.

[Maxim]

Can he try contacting Spotify Support via this channel?:

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

[mungawalla]

We'll try that, thanks