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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9748 Views
  • 3 replies
  • 9 likes
  • Security
  • 9748 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 490916 Views
  • 981 replies
  • 111 likes
  • Account
  • 490916 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213087 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213087 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122231 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122231 Views
  • 72 replies
  • 12 likes

Spotify giving me headache!

I am a really disappointed customer ! I can not user my account and is a f*** hard to contact someone to help me! I am payment ever month ! When I try to connect in my account to listen my songs they said that I am in another country! F*** I am not! ...

  • Newbie
  • I am a really disappointed customer !   I can not user my account and is a f*** hard to contact someone to help me!   I am payment ever month ! When I try to connect in my account to li...
  • Bittencourt
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • Account
  • 395 Views
  • 1 replies
  • 0 likes

Family account - wrong country

I've steup a family account and added a family member to it (m60pcr) and it's linked to a gmail address but seems to be registered as UK not Ireland. It will not allow me to change the country back to Ireland? Can you help?

  • Newbie
  • I've steup a family account and added a family member to it (m60pcr) and it's linked to a gmail address but seems to be registered as UK not Ireland. It will not allow me to change the country back t...
  • osornios
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes

I pay 9,99 eur for 3 months but..

I pay 9,99 eur for 3 months but after 1 month of premium spoty said me that payment not succesfull but i've already payed 9,99 eur for 3 months. I don't understand.

  • Newbie
  • I pay 9,99 eur for 3 months but after 1 month of premium spoty said me that payment not succesfull but i've already payed 9,99 eur for 3 months. I don't understand.
  • osornios
  • Spotify Star
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 237 Views
  • 2 replies
  • 0 likes

Vodafone Subscription ran out before time

I've subscribed to the Vodafone+Spotify Premium acount for a 3-month plan about wo weeks ago and on the next day I canceled it so it wouldn't go past the 3-month date. It kept on working normally until today and I have no Premium account on any devic...

  • Newbie
  • I've subscribed to the Vodafone+Spotify Premium acount for a 3-month plan about wo weeks ago and on the next day I canceled it so it wouldn't go past the 3-month date. It kept on working normally unt...
  • osornios
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Email already activated

Sooooo basically i think i made a spotify playlist using my email adress ages ago. I now have one that was made when i made a new account from the PS4, basically is there anyway i can make my new account, the PS4 one, my old email. Do i need to delet...

  • Regular
  • Sooooo basically i think i made a spotify playlist using my email adress ages ago. I now have one that was made when i made a new account from the PS4, basically is there anyway i can make my new acc...
  • osornios
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
  • 245 Views
  • 1 replies
  • 0 likes

Unlinking Facebook account

So I've been looking basically EVERYWHERE where to UNLINK a facebook account to a certain Spotify Account, but I simply havent found the solution for it - So is there actually any way to do this without deleting the facebook account in question? The ...

  • Newbie
  • So I've been looking basically EVERYWHERE where to UNLINK a facebook account to a certain Spotify Account, but I simply havent found the solution for it - So is there actually any way to do this with...
  • goz_titan
  • Newbie
  • 1651 Views
  • 1 replies
  • 11 likes
  • 1651 Views
  • 1 replies
  • 11 likes

I got charged and my account still being free, how can i change it? help!!

hi there, Im from Mexico and yesterday I did subscribed my self to family premium, I got the charge and twice in card and I still have the free account, can anyone help me?I have been trying the following things: I already logged off and then logged ...

  • Casual Listener
  • hi there, Im from Mexico and yesterday I did subscribed my self to family premium, I got the charge and twice in card and I still have the free account, can anyone help me? I have been trying t...
  • Chiolc
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 208 Views
  • 2 replies
  • 0 likes

Solved!! Charged twice, still listed as free user, issue validating student discount

I sent this in as contact Spotify form... Any ideas/thoughts?"Please help!I was trying to get the $5 student discount on my account, but I kept getting error messages saying that my student information did not work, and that I needed to validate my i...

  • Newbie
  • I sent this in as contact Spotify form... Any ideas/thoughts? "Please help! I was trying to get the $5 student discount on my account, but I kept getting error messages saying that my student...
  • user-removed
  • Not applicable
  • 664 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
  • 664 Views
  • 4 replies
  • 0 likes

spotify account

Hi, I need your help,I paid 10 euro three-month premium spotify but there is a mistake made on my part I did it with the wrong account, I should now switch accounts and put my so my question is this, you can pass the ten euro on My real account? let ...

  • Newbie
  • Hi, I need your help, I paid 10 euro three-month premium spotify but there is a mistake made on my part I did it with the wrong account, I should now switch accounts and put my so my question is thi...
  • osornios
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

How to change my email address (without Facebook, which i do not have anymore)?

Created Spotify account via facebook account. But no longer have Facebook. How to change my email address in my spotify account/ settings?? Thnx, best from Amsterdam

  • Newbie
  • Created Spotify account via facebook account. But no longer have Facebook. How to change my email address in my spotify account/ settings?? Thnx, best from Amsterdam
  • osornios
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 264 Views
  • 1 replies
  • 0 likes

Error when trying to add my wife to Spotify Family

My wife recently signed up for a a free trial Premium account and I've had a Premium account for a long time. So I had her cancel her Premium account and I upgraded my account to Spotify Family. I invited her to our Spotify Family account and when sh...

  • Newbie
  • My wife recently signed up for a a free trial Premium account and I've had a Premium account for a long time.   So I had her cancel her Premium account and I upgraded my account to S...
  • alorinna
  • Casual Listener
  • 5770 Views
  • 14 replies
  • 0 likes
  • Premium
    Subscription
  • 5770 Views
  • 14 replies
  • 0 likes

Superuser Contribution Credit card not accepted after changing country

I moved to Canada from The Netherlands. I changed the country to Canada (it's greyed out now), but when I save it still shows "NL". Also my credit card isn't accepted? See attachements.

  • Newbie
  • I moved to Canada from The Netherlands. I changed the country to Canada (it's greyed out now), but when I save it still shows "NL". Also my credit card isn't accepted? See attachements.
  • Alejandro_C
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant link facebook acount

I have an account with premium that i want to link with facebook but my facebook account is on a diffrint spotify account with only spotify free on it. how do i remove the account with free on it so that i can connect facebook with my premium account...

  • Newbie
  • I have an account with premium that i want to link with facebook but my facebook account is on a diffrint spotify account with only spotify free on it. how do i remove the account with free on it so ...
  • Alejandro_C
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

started a 99p 3 month trial and i am being charged £12.99 per month!!

My son asked me if he could take out a 3 month 99p trial for premium. It is funded through my card. So i looked at the purchase screen and i verified the payment. I am now being charged £12.99 per month - BEFORE the trail has even ended. Contacted sp...

  • Casual Listener
  • My son asked me if he could take out a 3 month 99p trial for premium. It is funded through my card. So i looked at the purchase screen and i verified the payment. I am now being charged £12.99 per mo...
  • osornios
  • Spotify Star
  • 382 Views
  • 3 replies
  • 0 likes
  • Free
  • 382 Views
  • 3 replies
  • 0 likes

Superuser Contribution Compré una tarjeta de regalo y no la eh recibido

El día 23 de julio compré una tarjeta de regalo, la pagué en un oxxo y no me ha llegado nada desde entonces, no me ayuda en nada, y sigo sin recibir ninguna tarjeta, sólo me enviaron un correo donde se confirmaba mi compra, pero no se que hacer

  • Newbie
  • El día 23 de julio compré una tarjeta de regalo, la pagué en un oxxo y no me ha llegado nada desde entonces, no me ayuda en nada, y sigo sin recibir ninguna tarjeta, sólo me enviaron un correo donde ...
  • Alejandro_C
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Security
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

HK 4.9 3 months trail

I subscribe for my son the hk4.9 3 months trail but got charged for hkd 48.00 for 2 months. How can I stop the charges and get a refund?

  • Casual Listener
  • I subscribe for my son the hk4.9 3 months trail but got charged for hkd 48.00 for 2 months. How can I stop the charges and get a refund?
  • KatesHere
  • Community Legend
  • 409 Views
  • 3 replies
  • 0 likes
  • Account
  • 409 Views
  • 3 replies
  • 0 likes

Superuser Contribution problem with mobile phone calculation

Hello,I have ordered spotify about the mobile phone calculation.When then the SMS came with the PIN I have gone to the news and wanted to look like the PIN is. When I have gone again to the spotify app. The field where I had to write in the PIN was a...

  • Newbie
  • Hello, I have ordered spotify about the mobile phone calculation. When then the SMS came with the PIN I have gone to the news and wanted to look like the PIN is. When I have gone again to the spoti...
  • Alejandro_C
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium
  • 190 Views
  • 1 replies
  • 0 likes

Spotify logged me out, i dont know what my login is and its still charging my credit card

Here's what we got from you: Spotify logged me out, and I don't remember what email or password I was using, so I can't log back in. I want to stop my credit card from being charged. How do I do that?

  • Newbie
  • Here's what we got from you: Spotify logged me out, and I don't remember what email or password I was using, so I can't log back in. I want to stop my credit card from being charged. How do I do that?
  • Spaceboy88
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Everytime I try to get Spotify Family, It brings me to the upgrade to premium page.

Hi, I've been using spotify for some time now and now I want to get Spotify Family, I click on ''Get started'' on the Premium for Family page, it brings me to a billing screen for spotify premium and I have to pay €9.99 (so NOT the spotify family bil...

  • Visitor
  • Hi,   I've been using spotify for some time now and now I want to get Spotify Family, I click on ''Get started'' on the Premium for Family page, it brings me to a billing screen for spotify pr...
  • Spaceboy88
  • Roadie
  • 523 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 523 Views
  • 7 replies
  • 0 likes

Spotify Family

Trying to add a family member who lives with me most of the year, but is away at school in Canada right now. She cant activiate her link for Family. any suggestions?

  • Newbie
  • Trying to add a family member who lives with me most of the year, but is away at school in Canada right now. She cant activiate her link for Family. any suggestions?
  • Spaceboy88
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium
  • 251 Views
  • 1 replies
  • 0 likes