Family subscription - code does not 'redeem'

[BonnetDeDouche]

Hi,

I've recently upgraded to a family subscription however the code which is generated when I add a family member fails to redeem on the link, the error message is:

"For some reason, your code isn't being accepted. This could be because you're already a Premium subscriber. Or it could be a technical glitch. Please make sure you entered your code correctly, and contact our customer service team if you continue to have problems."

Tried cancelling and re-adding the user which does change the code but the error message is the same.

Need help.

Thanks.

[OviiiOne]

Hi there!

The invited msut be on free in order to redeem the code, you should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG) or @SpotifyAyuda (ESP).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[ferchl]

I had the problem. Solved it by clearing browser data.