I've lost access to my account

[user-removed]

At one moment I found out that I'm logged out from my account in both devices at once - my phone and my laptop. I don't remember what email I used for that account, I know only nickname, but when I tried to log in with my nickname it says that user is not found. I need to restore my access, I have a big collection of music there, and also it's premium, not free, I pay for it. I need to contact support, but I can't find a way to do it. I can show my payments to prove that this is my account. My nickname was SilvestrovaKaterina . I need my account back 😭

Plan

Premium

Country

Latvia

Device

Poco X4 pro

Operating System

Android

My Question or Issue

[Maxim]

Hey @user-removed,

Thanks for coming to the Community.

The best thing to do is to follow the steps outlined in this FAQ article. It’ll guide you through locating your primary account, which should help you regain access.

Give it a try and let me know how it goes! 🙂

[New user]

I need to find my account that has my music that's most up to date. For some reason when I logged back in after suspicious activity caused my account to log out and reset password, I now, when logging in, can only access the account my daughter uses, and I cannot figure out how to access my music.

[Bruna231]

Eu perdi acesso ao e-mail não consigo lembrar senha. E nesse email eu tinha a assinatura do Spotify. A cobrança continua mas eu não tenho mais acesso para conseguir cancelar