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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171397 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171397 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11320 Views
  • 6 replies
  • 11 likes
  • Security
  • 11320 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515397 Views
  • 986 replies
  • 112 likes
  • Account
  • 515397 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125908 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125908 Views
  • 74 replies
  • 12 likes

Can't create account on 13th birthday

PlanFree/PremiumCountry DevicePixel 8Operating SystemAndroid My Question or IssueMy daughter turned 13 today but when I try to create her account it says she does not meet the age requirements.

  • Casual Listener
  • Plan Free/Premium Country   Device Pixel 8 Operating System Android   My Question or Issue My daughter turned 13 today but when I try to create her account it says she does not me...
  • Maxim
  • Spotify Star
  • 360 Views
  • 3 replies
  • 0 likes
  • Account
  • 360 Views
  • 3 replies
  • 0 likes

Can't find upgrade button

I am using the app on my Samsung and want to upgrade but there is no option. I even get shown ads saying how much better premium is but there's no "upgrade here" option. I mean I am trying to give u guys my money why are u making it so difficult!?

  • Newbie
  • I am using the app on my Samsung and want to upgrade but there is no option. I even get shown ads saying how much better premium is but there's no "upgrade here" option. I mean I am trying to give u ...
  • KatesHere
  • Community Legend
  • 607 Views
  • 3 replies
  • 0 likes
  • 607 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to pull profile picture from account?

Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can no longer find the original picture in my photos. I...

  • Casual Listener
  • Hi, I'm in the US on a duo plan, and I've tried this on both my laptop and phone. My profile picture is one I took in 7th or 8th grade when I first got Spotify, many years (and devices) later, I can ...
  • dex01
  • Casual Listener
  • 90871 Views
  • 8 replies
  • 0 likes
  • Account
    Other
  • 90871 Views
  • 8 replies
  • 0 likes

Someone logs in my account

It's been days and i find someone else connected on my account it's always someone connected on chrome and he keeps messing with my playlists it's so annoying. I tried changing my password but it doesn't seem to matter since he's already logged in.If...

  • Visitor
  • It's been days and i find someone else connected on my account it's always someone connected on chrome and he keeps messing with my playlists it's so annoying. I tried changing my password but it doe...
  • TanyaS
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buenos tardes soy Alejandra Diaz ya no tengo mi correo ya no me puedo tener

Ya no puedo escuchar mi música en mi suscripción de Spotify perdí mi correo Gmail y mi contraseña ya está restringido ya pague mi suscripción

  • Visitor
  • Ya no puedo escuchar mi música en mi suscripción de Spotify perdí mi correo Gmail y mi contraseña ya está restringido ya pague mi suscripción
  • Novy
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Can't remove old/broken devices from my account

PlanPremiumCountryGermanyDeviceRedmi Note 12, iphone se, iphone 7, 2x ipad and my old iphone x i need to removeOperating Systemipados 18, ios 12, hyper os My Question or IssueI have a new iphone se but I cannot make downloads on it because my broken ...

  • Casual Listener
  • Plan Premium Country Germany Device Redmi Note 12, iphone se, iphone 7, 2x ipad and my old iphone x i need to remove Operating System ipados 18, ios 12, hyper os   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
  • 319 Views
  • 1 replies
  • 0 likes

At the same adress my wife can't attend my duo plan!

I have bought a duo plan and invited my wife to my plan despite my wife and I living at the same address my wife can't attend to my plan. What is the reason? Why this is so difficult?! The system didn't even ask for any address knowledge! Please help...

  • Regular
  • I have bought a duo plan and invited my wife to my plan despite my wife and I living at the same address my wife can't attend to my plan. What is the reason? Why this is so difficult?! The system did...
  • Luan
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Premium
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot log into my free hulu with ads account that is part of the Spotify Premium that I have had

PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium CountryUSA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Elena
  • Moderator
  • 425 Views
  • 1 replies
  • 0 likes
  • Free
  • 425 Views
  • 1 replies
  • 0 likes

My payment method and country don't match

I moved to a new country. If I try to update my payment details I get an error saying "Your payment method and country don't match"

  • Visitor
  • I moved to a new country. If I try to update my payment details I get an error saying "Your payment method and country don't match"
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Account Deleted Itself After 'Suspicious Activity'

After trying out an android service with libspotify-java, I received an Email about suspicious activity on my account and a request to change my password. When I tried to reset the password, my Email was not found. It looks as if it has deleted my ac...

  • Newbie
  • After trying out an android service with libspotify-java, I received an Email about suspicious activity on my account and a request to change my password. When I tried to reset the password, my Email...
  • Maxim
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 347 Views
  • 1 replies
  • 0 likes

Wrong email on my account

I have wrong email on my accountPlanPremiumCountryUsaDeviceS24 ultraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I have wrong email on my account Plan Premium Country Usa Device S24 ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
  • 383 Views
  • 1 replies
  • 0 likes

Account not the same after logging in again

I have an account as part of a premium family subscription and had to factory reset my phone recently. After the factory reset I logged back into spotify and my account is not premium anymore. All my playlist are gone and now I have old playlists fro...

  • Newbie
  • I have an account as part of a premium family subscription and had to factory reset my phone recently. After the factory reset I logged back into spotify and my account is not premium anymore. All my...
  • Billy-J
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eu aceito o convite do plano duo, quando coloco o endereço da erro

Coloco o mesmo endereço que o administrador, mas aparece “erro” nao estou fazendo nada de errado coloco o endereço certo, ja tentei pela guia anonima tentei de todos o jeitos

  • Visitor
  • Coloco o mesmo endereço que o administrador, mas aparece “erro” nao estou fazendo nada de errado coloco o endereço certo, ja tentei pela guia anonima tentei de todos o jeitos
  • Maria
  • Moderator
  • 576 Views
  • 3 replies
  • 0 likes
  • 576 Views
  • 3 replies
  • 0 likes

Adding my wife to the Premium Duo

PlanPremium/DuoCountryJapanDeviceGalaxy / iPhoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy country is set to USMy wife's is set to JapanWe live in Japan togetherNeither of us can change the regionCan't change the c...

  • Visitor
  •   Plan Premium/Duo Country Japan Device Galaxy / iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My country is set to US My wife's is...
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Can I transfer my "Liked songs" to another account?

My Question or IssueMy username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", along with the playlists, from the facebook account to...

  • Casual Listener
  • My Question or Issue My username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", a...
  • user-removed
  • Not applicable
  • 84669 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 84669 Views
  • 3 replies
  • 0 likes

how do i remove offline devices?

i am not able to download songs kindly remove offline devices from my account plz...

  • Visitor
  • i am not able to download songs kindly remove offline devices from my account plz...
  • Maxim
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Merging accounts

I am paying for two accounts (ugh!). How do I merge the two accounts so that neither of us lose our playlists/favorites etc?

  • Newbie
  • I am paying for two accounts (ugh!).  How do I merge the two accounts so that neither of us lose our playlists/favorites etc? 
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 286 Views
  • 1 replies
  • 0 likes

I tried entering my Gmail but I forgot my password so I clicked forgot pass

I forgot my password so I clicked forgot password but it said the email didn't exist so I signed up with Google and it got an error and then I reloaded the page but it still showed me the error page

  • Visitor
  • I forgot my password so I clicked forgot password but it said the email didn't exist so I signed up with Google and it got an error and then I reloaded the page but it still showed me the error page
  • ribezaz
  • Spotify Star
  • 495 Views
  • 1 replies
  • 1 likes
  • 495 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to login to spotify account connected to unused email

I have an account that was made sometime between 2013-2015 and it has a Spotify account that was made with the email address. I was somehow able to login to the account back in 2020 but now I can't login to the email account because it's no longer un...

  • Visitor
  • I have an account that was made sometime between 2013-2015 and it has a Spotify account that was made with the email address. I was somehow able to login to the account back in 2020 but now I can't l...
  • Novy
  • Moderator
  • 749 Views
  • 1 replies
  • 0 likes
  • Account
  • 749 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home pauses on linked Spotify premium account

PlanPremiumCountryIreland DeviceGoogle HomeOperating System Hi,I have Google Home linked to my Spotify premiumaccount and after about 10 seconds Google Home stops playing the song. Also If casting form Spotify iPhone app Spotify cycles through 10 or ...

  • Casual Listener
  • Plan Premium Country Ireland   Device Google Home Operating System   Hi, I have Google Home linked to my Spotify premium account and after about 10 seconds Google Home stops pl...
  • Not applicable
  • 27101 Views
  • 27 replies
  • 2 likes
  • Premium
  • 27101 Views
  • 27 replies
  • 2 likes