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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422580 Views
  • 965 replies
  • 108 likes
  • Account
  • 422580 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187199 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187199 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103791 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103791 Views
  • 70 replies
  • 10 likes

Solved!! Checking how old is my account

is it possible to check how old is my spotify account?something i need for a data project

  • Newbie
  • is it possible to check how old is my spotify account? something i need for a data project
  • Maxim
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • Account
  • 539 Views
  • 1 replies
  • 0 likes

Forget Devices

PlanFree/PremiumCountryIreland / UK DeviceAmazon Alexa My Question or IssueSpotify will not forget devices I have linked to my account. I have tried everything from removing device to logging out everywhere. This is frustrating as I can only listen t...

  • Visitor
  • Plan Free/Premium Country Ireland / UK   Device Amazon Alexa    My Question or Issue Spotify will not forget devices I have linked to my account. I have tried everything from ...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Other
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to login to spotify.

PlanFreeCountryIndiaDevice(Pixel 2xl, Ipad 2017)Operating System(Android 10, iPad OS,Windows 10 etc.) My Question or Issue I've been using Spotify free version for the past few months and kinda stopped using it a while back, but decided to upgrade to...

  • Regular
  • Plan Free Country India Device (Pixel 2xl, Ipad 2017) Operating System (Android 10, iPad OS,Windows 10 etc.)   My Question or Issue   I've been using Spotify free version fo...
  • Yahya_khan2002
  • Visitor
  • 3315 Views
  • 14 replies
  • 2 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 3315 Views
  • 14 replies
  • 2 likes

someone linked my profile to his song

https://open.spotify.com/track/0wyus7VbMXjuGXVnTxFFgG?si=9ef0435ccea94ae1in this song, im not the one. asking for help in deleting it

  • Visitor
  • https://open.spotify.com/track/0wyus7VbMXjuGXVnTxFFgG?si=9ef0435ccea94ae1 in this song, im not the one. asking for help in deleting it
  • mauve_minnow
  • Roadie
  • 242 Views
  • 1 replies
  • 1 likes
  • 242 Views
  • 1 replies
  • 1 likes

Superuser Contribution I have two accounts and one is not the main one so I want to change it

I want to change the other/main Spotify account into main google account but I cant cause its already taken and I don t know the password to the that account

  • Visitor
  • I want to change the other/main Spotify account into main google account but I cant cause its already taken and I don t know the password to the that account
  • Yordan
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Lost Premium on my account despite still paying

I had Premium for 4 years with no issues. Today I have been logged out and Premium is no longer on my account. The account still has all my playlists and settings. Last payment was 31/10. Is there anyway I can find out which account my payments are g...

  • Visitor
  • I had Premium for 4 years with no issues. Today I have been logged out and Premium is no longer on my account. The account still has all my playlists and settings. Last payment was 31/10. Is there an...
  • user-removed
  • Not applicable
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account but I changed my phone and lost my account

How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription

  • Visitor
  • How can I get my account back, I’ve tried all of my emails on Spotify but none of them are the real one as a subscription
  • AlejaR
  • Moderator
  • 1520 Views
  • 3 replies
  • 0 likes
  • 1520 Views
  • 3 replies
  • 0 likes

Superuser Contribution What happens with a playlist if the owner account is deleted

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have 2 accounts, the main and the backup, in this case all my playlist were created with my...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Not applicable
  • 707 Views
  • 2 replies
  • 0 likes
  • Account
  • 707 Views
  • 2 replies
  • 0 likes

unite two account

i want to unite two account

  • Visitor
  • i want to unite two account
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Why my account was reset?

All my history and playlist are gone from my account. Can you help me ?

  • Visitor
  • All my history and playlist are gone from my account. Can you help me ?
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Premium Duo incorrect country

PlanPremiumCountryItalyOperating SystemAndroid Oreo My Question or IssueI activated the Premium Duo offer because it says that it makes you share the premium experiences with someone you live with. I put the exact address and invited someone to do th...

  • Casual Listener
  • Plan Premium Country Italy Operating System Android Oreo   My Question or Issue I activated the Premium Duo offer because it says that it makes you share the premium experiences wit...
  • Maxim
  • Spotify Star
  • 1376 Views
  • 15 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1376 Views
  • 15 replies
  • 2 likes

Superuser Contribution Tenho o mesmo email para a mesma conta

Tenho duas contas, uma chamada Leonardo Freitas e outra 8vjuany7e062cv0irikgvpsqw a minha conta Leonardo Freitas é premium e a outra não é, mas eu tenho cadastrado o mesmo email para as duas, e sempre quando eu me conecto pelo navegador eu entro na m...

  • Visitor
  • Tenho duas contas, uma chamada Leonardo Freitas e outra 8vjuany7e062cv0irikgvpsqw a minha conta Leonardo Freitas é premium e a outra não é, mas eu tenho cadastrado o mesmo email para as duas, e ...
  • Bittencourt
  • Spotify Star
  • 3935 Views
  • 12 replies
  • 0 likes
  • Account
  • 3935 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Duo - Incorrect Adrees

PlanDuoCountryColombiaDeviceiPhone 11 My Question or IssueHey guys. I changed my subscription to Duo, so I can share accounts with my wife. I put out current address in my account, and when validating it with my wife account, it says the address is n...

  • Casual Listener
  •   Plan Duo Country Colombia Device iPhone 11   My Question or Issue Hey guys. I changed my subscription to Duo, so I can share accounts with my wife. I put out current address in m...
  • Yordan
  • Moderator
  • 404 Views
  • 6 replies
  • 1 likes
  • Premium
  • 404 Views
  • 6 replies
  • 1 likes

Bug Report - Spotify User Signup Issue

I attempted to sign up for Spotify for the first time, but I encountered a bug during the process. I'm reaching out to report this issue to your team. While going through the signup process, I did not check the terms and conditions checkbox and then ...

  • Visitor
  • I attempted to sign up for Spotify for the first time, but I encountered a bug during the process. I'm reaching out to report this issue to your team. While going through the signup process, I did no...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de tarjeta de cobro

. Hola, preciso cambiar la tarjeta de donde se hace el débito de la suscripción pero no encuentro donde hacerlo, agradezco si me indican por dónde dirigirme

  • Visitor
  • . Hola, preciso cambiar la tarjeta de donde se hace el débito de la suscripción pero no encuentro donde hacerlo, agradezco si me indican por dónde dirigirme
  • Dian
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Merged accounts

PlanPremiumCountry Device(Samsung Galaxy S8, Acer Chromebook, desktop)Operating System(Android, Windows 10) My Question or IssueI used my old email to register my first spotify account, which is now merged with my facebook account, which by it self i...

  • Casual Listener
  •   Plan Premium Country   Device (Samsung Galaxy S8, Acer Chromebook, desktop) Operating System (Android, Windows 10)   My Question or Issue I used my old email to register m...
  • Not applicable
  • 742 Views
  • 2 replies
  • 1 likes
  • 742 Views
  • 2 replies
  • 1 likes

Can't reset password

I've tried resetting my password using my email and username, but neither worked. I created the account with my google account, and I think that may be part of the reason. I was able to reset the password 3 weeks ago, but now it won't let me log in o...

  • Visitor
  • I've tried resetting my password using my email and username, but neither worked. I created the account with my google account, and I think that may be part of the reason. I was able to reset the pas...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
  • 170 Views
  • 1 replies
  • 0 likes

Can't re-download my premium account to my android

i have a premium account that shows up on my PC and tablet. Accidently deleted from android. cant get the same home screen back when downloading and logging in.

  • Casual Listener
  • i have a premium account that shows up on my PC and tablet. Accidently deleted from android. cant get the same home screen back when downloading and logging in.
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

i have payed for premium for years . you have shifted me to free play

you recently billed me for 11.70 as you have for years. However my new i phone 15 is only showing free spotify . its pissing me off. you help prompts are worthless

  • Visitor
  • you recently billed me for 11.70 as you have for years. However my new i phone 15 is only showing free spotify . its pissing me off. you help prompts are worthless
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes