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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14830 Views

7 replies

11 likes

Security
  • 14830 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554069 Views

991 replies

116 likes

Account
  • 554069 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131212 Views

74 replies

12 likes

Account
Login
Premium
  • 131212 Views
  • 74 replies
  • 12 likes

Google Sign In Issue

PlanFree/PremiumCountryUSADevice(Web)Operating System(Windows 10) My Question or IssueI cannot sign in with my google account. After clicking the sign in with google button an error messages appears that says "oops something went wrong". I have tried...

Newbie

Plan Free/Premium Country USA Device (Web) Operating System (Windows 10)   My Question or Issue I cannot sign in with my google account. After clicking the sign in with google button a...

Not applicable

1747 Views

2 replies

0 likes

Account
Login
  • 1747 Views
  • 2 replies
  • 0 likes

I wanna see my 2023 Spotify wrapped chart, is it possible?

I want to see the Spotify wrapped of the year 2023, not the playlist but the chart that shows most played song and top 5 artist and other stuff

Visitor

I want to see the Spotify wrapped of the year 2023, not the playlist but the chart that shows most played song and top 5 artist and other stuff

Maxim

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Can you own multiple Spotify accounts?

Can you own multiple accounts or is it against the Terms?I could not find this information explicitly.I do not intend to use multiple accounts to get multiple times the free trial. Thanks

Newbie

Can you own multiple accounts or is it against the Terms? I could not find this information explicitly. I do not intend to use multiple accounts to get multiple times the free trial.   Thanks

Maxim

Spotify Star

269 Views

1 replies

0 likes

Account
  • 269 Views
  • 1 replies
  • 0 likes

Tengo dos cuentas de Spotify y quiero dejar solo una

Me descuentan a través de la compañía telefónica y también a través de mi tarjeta de crédito

Visitor

Me descuentan a través de la compañía telefónica y también a través de mi tarjeta de crédito

Jose_M

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution i have a premium duo account but i can't log in the mother account.

Hello, I'm in a spotify premium duo. From yesterday i can't log in on the mother account (snip-moderator edit) because i don't know the email. Can i change the email of the account please?Thanks

Visitor

Hello, I'm in a spotify premium duo. From yesterday i can't log in on the mother account (snip-moderator edit) because i don't know the email. Can i change the email of the account please? Thanks

Eni

Moderator

361 Views

1 replies

0 likes

Account
  • 361 Views
  • 1 replies
  • 0 likes

Pub malgré abonnement duo premium

Bonjour on a pris duo premium ... Moi je n' ai pas de pub et mon conjoint en a plein ... Que faire ?

Casual Listener

Bonjour on a pris duo premium ... Moi je n' ai pas de pub et mon conjoint en a plein ... Que faire ? 

Macarenajolie

Regular

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Music pauses every 30 seconds when i dont have private session on

It happens every time I don't have my private session on. When I logged into a different Spotify account, everything worked normally, so it's a problem on my main account. I tried uninstalling and reinstalling but it didn't work. Please help Thanks.

Newbie

It happens every time I don't have my private session on. When I logged into a different Spotify account, everything worked normally, so it's a problem on my main account. I tried uninstalling and re...

Macarenajolie

Regular

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

I get charged and miss account details

I get charged monthly and have no idea what account that is.Please share details. Thanks Details: payment via paypaltext: Spotify AB, Ihr Einkauf bei Spotify AB EREF: MREF: CRED: IBAN: BIC:

Casual Listener

I get charged monthly and have no idea what account that is. Please share details. Thanks  Details:  payment via paypal text:  <removed sensitive info> Spotify AB, Ihr Einka...

Byak

Visitor

1204 Views

3 replies

0 likes

Subscription
  • 1204 Views
  • 3 replies
  • 0 likes

Superuser Contribution I wish to transfer everything from one account to another new one I created

Hello to the kind support crew,I have recently gotten a new Spotify account. As such I wish to transfer the following from the old one to the new one:1. Email2.Library3.Taste profile (if possible)

Visitor

Hello to the kind support crew, I have recently gotten a new Spotify account. As such I wish to transfer the following from the old one to the new one: 1. Email 2.Library 3.Taste profile (if poss...

Joan

Moderator

1412 Views

1 replies

0 likes

  • 1412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Comment me connecter sur mon iphone avec un autre compte Spotify?

PlanFree/Premium premiumCountry France Device Iphone 13(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)IOS 16.3My Question or Issuecomment me connecter sur Spotify avec un autre compte, autre ...

Visitor

Plan Free/Premium premium Country France   Device Iphone 13 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) IOS 16.3 My...

Joan

Moderator

671 Views

3 replies

0 likes

Account
  • 671 Views
  • 3 replies
  • 0 likes

not my listening history 🥲

Someone got into my spotify account while i was on vacation somehow, and they listened to a bunch of stuff that i wouldn’t. 2 days. now all my suggested playlists are messed up, i keep getting songs that don’t make sense. is there a way to delete the...

Newbie

Someone got into my spotify account while i was on vacation somehow, and they listened to a bunch of stuff that i wouldn’t. 2 days. now all my suggested playlists are messed up, i keep getting songs ...

jacuzzip

Newbie

324 Views

1 replies

1 likes

  • 324 Views
  • 1 replies
  • 1 likes

hacked!!!!

Dear Spotify Support Team,I am writing to express my extreme frustration and anger regarding repeated unauthorized access to my Spotify account. Despite numerous password resets and ensuring that I log out from all devices, someone from India continu...

Visitor

Dear Spotify Support Team, I am writing to express my extreme frustration and anger regarding repeated unauthorized access to my Spotify account. Despite numerous password resets and ensuring that I...

Ralbix

Newbie

924 Views

2 replies

0 likes

  • 924 Views
  • 2 replies
  • 0 likes

Changed accounts without permission

Hi everybody, i got an issue. Today i received an email notifying me that spotify changed my email, without my permission, i didnt even asked to change. They changed it to an old email that i had and now doesnt even exist and i don´t even have the pa...

Newbie

  Hi everybody, i got an issue. Today i received an email notifying me that spotify changed my email, without my permission, i didnt even asked to change. They changed it to an old email that i...

Maxim

Spotify Star

190 Views

1 replies

0 likes

Account
  • 190 Views
  • 1 replies
  • 0 likes

Cannot Change Country with Payment-Setting using Paypal

PlanPremium FamilyCountryAustriaDeviceIphone 12 maxOperating System My Question or IssueI want to change my country setting from Germany (previous residence) to Austria. I’ve now done this by changing the payment method to PayPal from an Austrian ban...

Newbie

Plan Premium Family Country Austria Device Iphone 12 max Operating System     My Question or Issue I want to change my country setting from Germany (previous residenc...

Maxim

Spotify Star

378 Views

1 replies

0 likes

Account
  • 378 Views
  • 1 replies
  • 0 likes

I want to delete Spotify

Delete my account please

Visitor

Delete my account please

Maxim

Spotify Star

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I make my profile public so that anyone can see my playlists?

PlanPremiumCountryUSADeviceMacbook ProOperating SystemiOS My Question or IssueI would like to make my profile public so that anyone can search for my profile name and see my public playlists. My profile name is "Art Gnuvo" but when I do a search for ...

Regular

Plan Premium Country USA Device Macbook Pro Operating System iOS   My Question or Issue I would like to make my profile public so that anyone can search for my profile name and see my ...

user-removed

Not applicable

19832 Views

13 replies

1 likes

Account
  • 19832 Views
  • 13 replies
  • 1 likes

Spotify Artists Page Problem

PlanFreeCountryUSADeviceiPhone 12Operating SystemiOS latest My Question or IssueHi, I’m trying to claim my artist page but the final step asks for a website which I don’t have - how can I finish the process without a website?

Visitor

Plan Free Country USA Device iPhone 12 Operating System iOS latest   My Question or Issue Hi, I’m trying to claim my artist page but the final step asks for a website which I don’t hav...

Maxim

Spotify Star

420 Views

1 replies

0 likes

Other
  • 420 Views
  • 1 replies
  • 0 likes

Spotify put me in a country ive never been to.. help

Plan Free Country USA Device Iphone 14 pro Operating System iOS 17.6.1 My Question or Issue been trying to upgrade to premium but i cant because it somehow has my location in a country ive never been to. Ive never even been outside of the country. My...

Newbie

Plan Free Country USA   Device Iphone 14 pro  Operating System iOS 17.6.1   My Question or Issue been trying to upgrade to premium but i cant because it somehow h...

Maxim

Spotify Star

291 Views

1 replies

0 likes

Account
Other
Premium
  • 291 Views
  • 1 replies
  • 0 likes