Gift Card - Oops something went wrong

[murmlei]

I tried getting an e-card from the gift section, but every time I try I get a message "Oops! Something went wrong, please try again or check out our testing help area"

Is this a known problem?

[Taylor]

Hi, and welcome to the community!

Strange, are you sure you're typing it right and you bought it from the official Spotify website?

I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

[Peter__]

Does this happen when you press continue on the first page or after you enter your payment details?

[murmlei]

After the pressing continue on the first page

[chunghau]

I'm having the same issue and it's been like this for over a week

[Peter__]

@chunghau - If you could get in touch using the link Anthony posted above the support team can look into this for you.

[chunghau1979]

I'm having the same issue and it's been almost two weeks and no resolution

[martsie]

I'm having this issue no matter which spotify website I go to (uk, us or au). I'm logging in with Facebook so maybe that's the problem? It seems impossible to buy an online gift card through Spotify.

[MattSuda]

@martsie 

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[stellar_app]

I bought a gift card around this time last year and it didn't work the first few time - same "Oops" problem. After trying it a few times a day for a couple days it eventually it worked.

I'm trying the same thing again topday and I'm getting the "Oops" error message again. I tried it on mutiple devices, but the same problem is happening again.

Seems to be a recurring problem with the spotify web site. I would think spotify would want to fix this because they must be losing money...

Just sent an email to sportify support. I'll see if it helps.