Gift card - no code

[zimmtig]

Hi!

I just bought a gift card for three months premium (Switzerland). I got a receipt sent by email, but there's no code! I clicked on the card in the other mail (I don't have the card physically...), but then I have to put in the premium code, I never received! What can I do now?

Thanks for your help!

[Rodrigo]

Hello! Welcome to the community!

The best thing to do is contacting support with the online contact form. If you receive an automated email directing you back to the community and/or help boards, make sure you reply directly to that email (even if it's no-reply) and an agent should contact you as soon as possible.

[Carina]

Hey @zimmtig ,

could it be that you entered another mail of the receiver or set a delivery date that is in the future?

[JoeThomas]

Where did you buy this gift card from? Sounds strange.

[zimmtig]

Hey Carina

Thanks for your reply!

No, I'm pretty sure I put the right one, because I received both mails, the receipt and the one "you received a Spotify Premium Gift Card". If I click on the link in this second mail, it opens a window, where I have to log in and then another window, where I should put in the code. But there's no code in none of them... 😞

[zimmtig]

I bought the card on the official Spotify website of Switzerland...

[Carina]

Is it possible the code redeemed automatically when you clicked on the link? Loot at your account overview to find out when your subscription ends.

[zimmtig]

I thought about this too, but I've got still Spotify free.

[Carina · Accepted solution]

Does the link in your mail look something like "Spotify.com/code/abcdefghi" and did you try to enter the code after the last slash " / " ?

If this last option doesn't work, too, you need to get in touch with the official customer service using the contact form that @Rodrigo has mentioned in his first answer.

Viel Glück weiterhin, das alles sollte natürlich nicht passieren 😉

[zimmtig]

Thanks a lot, Carina! That's the solution, it works! 🙂