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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80417 Views

9 replies

2 likes

Account
Login
  • 80417 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653857 Views

13 replies

4 likes

Account
  • 653857 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734305 Views

18 replies

29 likes

  • 734305 Views
  • 18 replies
  • 29 likes

Sharing Song to Facebook.

About three days ago I lost the ability to share a song to my Facebook timeline. I can't do it from my iPhone and I can't do it from my desktop? I checked all the settings in Facebook and Spotify on both the desktop and my phone and they all show the...

Newbie

About three days ago I lost the ability to share a song to my Facebook timeline.  I can't do it from my iPhone and I can't do it from my desktop?  I checked all the settings in Facebook and...

Tima4h

Regular

351 Views

2 replies

0 likes

Other
  • 351 Views
  • 2 replies
  • 0 likes

Help, should be free with my contract?

Ok so with my contract with vodafone im supposed to get free subcription to spotify, how do i sort this?

Newbie

Ok so with my contract with vodafone im supposed to get free subcription to spotify, how do i sort this?

kbrooksc

Community Legend

277 Views

2 replies

0 likes

  • 277 Views
  • 2 replies
  • 0 likes

Solved!! Lost Premium account, playlists, etc: Unanswered case and frustrated!

I deactivated my facebook account and subsequently lost my account, inluding premium membership, playlists, etc... I have tried contacting Spotify through a contact form *twice* with no response. Both of those were over a week ago. At this point I am...

Visitor

I deactivated my facebook account and subsequently lost my account, inluding premium membership, playlists, etc... I have tried contacting Spotify through a contact form *twice* with no response. Bot...

Teresa

Roadie

759 Views

5 replies

0 likes

Account
Login
Subscription
  • 759 Views
  • 5 replies
  • 0 likes

Solved!! Playlists disappeared

To begin with, English isn’t my first language, so I am sorry for any mistakes. Also I am posting with another account, since I am unable to login on spotify.com with the original account (which I will explain later). Today I decided it was a good ti...

Newbie

To begin with, English isn’t my first language, so I am sorry for any mistakes. Also I am posting with another account, since I am unable to login on spotify.com with the original account (which I wi...

Jordi

Community Legend

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes

Followers who are no longer following

So my ex used to follow me, but he no longer does (thankfully). When I click on his profile, I can see that this is the case, but when I look at a list of my followers, he remains. Why has he not come off my follower list even as I have come off his ...

Visitor

So my ex used to follow me, but he no longer does (thankfully). When I click on his profile, I can see that this is the case, but when I look at a list of my followers, he remains. Why has he not com...

Peter__

Community Legend

1779 Views

3 replies

0 likes

Account
  • 1779 Views
  • 3 replies
  • 0 likes

Unauthorized charge

I have a charge on my credit card from Spotify for $9.99. I have never heard of Spotify until I saw this charge. How can I contact someone to resolve this?

Newbie

I have a charge on my credit card from Spotify for $9.99.  I have never heard of Spotify until I saw this charge.  How can I contact someone to resolve this?

fol55

Newbie

2614 Views

2 replies

0 likes

  • 2614 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Double Charged me. Cannot detach ACH auto-payment.

username: nibblebot I've been charged twice for each of the last 8 months. Once each on my paypal and once each on my checking account which I *cannot* disconnect from my account. I've contacted Spotify support 8 days ago and still have no reply and ...

Casual Listener

username: nibblebot   I've been charged twice for each of the last 8 months. Once each on my paypal and once each on my checking account which I *cannot* disconnect from my account. I've c...

Peter__

Community Legend

882 Views

7 replies

0 likes

Premium
Subscription
  • 882 Views
  • 7 replies
  • 0 likes

Email address wont change

I cant change my email address on my account. i missed out a 1 from my email address and it hasnt bothered me previosuly because the only thing i missed out on was all the promotional crap. I change the email in the box, verify my password, it says s...

Regular

I cant change my email address on my account. i missed out a 1 from my email address and it hasnt bothered me previosuly because the only thing i missed out on was all the promotional crap. I change ...

Jason

Spotify Legend

568 Views

10 replies

0 likes

Account
Subscription
  • 568 Views
  • 10 replies
  • 0 likes

Accidentally removed one song from "SONGS" list

I accidentally cliked on the "X" button on the "SONGS" automatic playlist and removed one song. The thing is that it was removed so fast that I couldn't see what song was it so now I'd like to recover it but dunno how. Could somebody help me please? ...

Newbie

I accidentally cliked on the "X" button on the "SONGS" automatic playlist and removed one song. The thing is that it was removed so fast that I couldn't see what song was it so now I'd like to recove...

Peter__

Community Legend

1127 Views

1 replies

0 likes

Account
  • 1127 Views
  • 1 replies
  • 0 likes

Don't want to link to my facebook acccount

I signed in to spotify with my normal non facebook email and anonymous name and that was fine, but they asked me to sign in with Facebook which I did but didn't know this would mean my facebook id was on the page. I want to share a playlist and still...

Casual Listener

I signed in to spotify with my normal non facebook email and  anonymous name and that was fine, but they asked me to sign in with Facebook which I did but didn't know this would mean my facebook...

Peter__

Community Legend

336 Views

2 replies

0 likes

Other
  • 336 Views
  • 2 replies
  • 0 likes

Syncing offline

Hi, I see old threads about people's songs not downloading from 2012 & 2013....this has been an ongoing problem for a while but more recently gotten very bad. I have 56 songs waiting to be synced and my app will only do about 4 on average everytime I...

Newbie

Hi, I see old threads about people's songs not downloading from 2012 & 2013....this has been an ongoing problem for a while but more recently gotten very bad. I have 56 songs waiting to be sy...

Peter__

Community Legend

342 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 342 Views
  • 2 replies
  • 0 likes

Solved!! my account

so i have been an active spotify user for about 3 years now and well i logged on my spotify yesterday and when i did that all my playlists were gone my account was completely different i didnt have anyone followed my account name was changed to logan...

Newbie

so i have been an active spotify user for about 3 years now and well i logged on my spotify yesterday and when i did that all my playlists were gone my account was completely different i didnt have a...

MichaelW

Community Legend

280 Views

1 replies

0 likes

Account
Login
Other
Security
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Frustrated

I keep having my music stopped and receive a notification stating that my account is in use somewhere else. I am in fact only using my account on one device at a time. I would definitely appreciate being logged out of everything to try and correct th...

Newbie

I keep having my music stopped and receive a notification stating that my account is in use somewhere else. I am in fact only using my account on one device at a time. I would definitely appreciat...

MichaelW

Community Legend

288 Views

1 replies

0 likes

Security
  • 288 Views
  • 1 replies
  • 0 likes

Include globe telecom services for purchasing

Many People here in the Philippines really want to acquire premium features by usng globe telecom services, the easiest way to pay/purchase here in the Philippines, but sadly its not available yet. Hope you can include it in the future. Peace

Newbie

Many People here in the Philippines really want to acquire premium features by usng globe telecom services, the easiest way to pay/purchase here in the Philippines, but sadly its not available yet. H...

Peter__

Community Legend

193 Views

1 replies

0 likes

Premium
  • 193 Views
  • 1 replies
  • 0 likes

spotify

How do I delete my spotify account?

Newbie

How do I delete my spotify account?

Peter__

Community Legend

395 Views

2 replies

0 likes

Account
  • 395 Views
  • 2 replies
  • 0 likes

wasting my data

I'd like to know why is this a every time i download music and waste all of my data when it comes to me trying to play offline none of my songs are downloaded and I wasted all my data already downloading them all

Casual Listener

I'd like to know why is this a every time i download music and waste all of my data when it comes to me trying to play offline none of my songs are downloaded and I wasted all my data already downloa...

Peter__

Community Legend

384 Views

2 replies

0 likes

Other
  • 384 Views
  • 2 replies
  • 0 likes

Solved!! Delete Profile/Account

I never signed up for Spotify, but started receiving emails. I reset the password. A non-existing postal code was put in and a 2011 birthdate. I do not want my information to be associated with Spotify at all, how can my profile be deleted? I can't f...

Visitor

I never signed up for Spotify, but started receiving emails. I reset the password. A non-existing postal code was put in and a 2011 birthdate. I do not want my information to be associated with Spoti...

barberp31

Newbie

787 Views

3 replies

0 likes

  • 787 Views
  • 3 replies
  • 0 likes

'protect your selfie' commercial

Did anyone find this commercial very noisy and annoying? Please don't play noise for listeners !

Newbie

Did anyone find this commercial very noisy and annoying? Please don't play noise for listeners !

megzfultz

Newbie

3084 Views

3 replies

12 likes

Other
  • 3084 Views
  • 3 replies
  • 12 likes

Cannot unsubscribe from Spotify Premium

Hi all, I realized I haven't been using Spotify as much anymore and wanted to cancel my Premium. Unfortunately, when I try to cancel it, a message keeps displaying: Oops! Something went wrong, please try again or check out our help area". Before gett...

Newbie

Hi all,   I realized I haven't been using Spotify as much anymore and wanted to cancel my Premium.   Unfortunately, when I try to cancel it, a message keeps displaying: Oops! S...

Peter__

Community Legend

324 Views

2 replies

1 likes

  • 324 Views
  • 2 replies
  • 1 likes

Wrong date on subscription page, or will actually be charged too soon?

I am currently on a 7-day trial and just signed up for the 30-day trial, which I understand is the first month of a paid subscription. However, my subscription page says "Your Spotify Premium subscription will be automatically renewed on 2014-10-13 a...

Newbie

I am currently on a 7-day trial and just signed up for the 30-day trial, which I understand is the first month of a paid subscription.   However, my subscription page says "Your Spotify Prem...

Jordi

Community Legend

246 Views

1 replies

0 likes

Subscription
  • 246 Views
  • 1 replies
  • 0 likes