Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Gifted Premium last night. No email confirm, no pending charge

Solved!

Gifted Premium last night. No email confirm, no pending charge

I'm not sure what to do. I had been paying for Premium for my grand daughter. The payment was 12.99 (I think it must have been through iTunes, IDK) so I cancelled the payment. Her Premium is paused. I gifted a year last night and don't want to create a mess by doing it again but I've no pending charge on my CC and neither she nor I have received any email about it. It was set to today, 4/8/16.
Reply

Accepted Solutions
Marked as solution

I went ahead and paid on her device. I told her that if she gets an email to not use it but to forward it to me, if I get an extra charge I'll cancel it. Everything is working right for now. Individual premium for her and family premium for me and my wife. So, solved I think.

View solution in original post

1 Reply
Marked as solution

I went ahead and paid on her device. I told her that if she gets an email to not use it but to forward it to me, if I get an extra charge I'll cancel it. Everything is working right for now. Individual premium for her and family premium for me and my wife. So, solved I think.

Suggested posts