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Good afternoon


I am sure this has been covered but I cannot find the actual answer. 

I have a premium account, am based in the UK and generally use iPhones and iPads, as well as a connected Alexa, for playback. 

Gerry Cinnamon has been available to me, and I have put his music in to a playlist and downloaded all his songs, but now everything appears greyed out. The playlist doesn’t even show any of his songs. 

As far as I can tell his are the only songs which I now cannot access. I have checked with my colleague and he still has access to his music. 

What is causing this and how do I resolve it please? 

Many thanks in advance 

1 Reply

Hi there @user-removed,

thanks for posting !


Can you confirm is your colleague also has a UK based account ?

Is he able to see the same songs and albums you're looking for and are greyed out ?


Thanks for your cooperation

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