HELP, I´VE FORGOTTEN MY PASSWORD

[mj]

HELLO, Could anybody help me? I´ve forgotten my password and I don´t know how to get it again, Anybody knows if it´s possible?? and how to do it?

thanks a lot

[tyrannyofvanity]

Hi,

I can't remember my current password but I can't reset my password because it won't take me to the page to reset it. I keep being rerouted back to my profile where I'm offered to change my password, I try to,but then it asks for my current password and since I can't remember that password, how on earth do I retrieve my password?!

Please help 😞

[Peter__]

@tyrannyofvanity - To get a password reset:
1. Go to https://www.spotify.com/password-reset/
2. If you get redirected to your online profile (where you need to current password to make the change), you are still logged into the website. Click on your name at the top and choose Log Out.
3. Return to https://www.spotify.com/password-reset/ and you should be able to request a reset.

[wanderlustus]

I've also lost my password, but when I go to the suggested link to reset my pass (https://www.spotify.com/ca-en/account/profile/) it tells me I have to enter my current password?  Eh?

Yrs,
WL

[wanderlustus]

I'm in the same boat, and don't understand it at all.

[wanderlustus]

Thanks for the help.  Logged-out, and reset pass no prob's.  Cheers.

[Peter__]

@wanderlustus - Enjoy those tunes! 🙂

[danielcox111]

Hi,

ive forgotten my password to this account and it doesnt give me the option to change it without knowing the password?

Thanks

[Peter__]

@danielcox111 - To get a password reset:
1. Go to https://www.spotify.com/password-reset/
2. If you get redirected to your online profile (where you need to current password to make the change), you are still logged into the website. Click on your name at the top and choose Log Out.
3. Return to https://www.spotify.com/password-reset/ and you should be able to request a reset.

[mattmatt1985]

It would be really helpful if this was available on the account settings page. I went to the help site, which said if you have forgotten your password to go to that page to reset it. Only you need to KNOW your current password to change anything from there. See https://support.spotify.com/uk/problems/#!/article/Problems-logging-in-to-Spotify/?in=search

[cdmperry02]

I want to cancel Spotify Premium but have forgotten my password. In account it just directs me to a page which still asks for my curent password!!!This is doing my head in.Please help!

[Lukehenson123]

HI i dont get it, i am trying to reset my password becuase i forgot it but in order to reset i must enter my new password and also confirm my current but i dont know my current password, that is why im resetting!

can anyone help?

https://www.spotify.com/password-reset/

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[limnoski]

I sent an email for a password reset. I click on the link in the reset email.

The link then says that the password reset has timed out.

I repeat this a few times, literally a few seconds after the email arrives and it still says the password reset has timed out.

After trying around five times I am completely blocked out and I can't even get a password reset link anymore?

Please help, I have had to register and login with another account to just to ask for help!

I am using spotify in germany (spotify.de)...

[Peter__]

@mattmatt1985 @cdmperry02 @Lukehenson123 - To get a password reset:
1. Go to https://www.spotify.com/password-reset/
2. If you get redirected to your online profile (where you need to current password to make the change), you are still logged into the website. Click on your name at the top and choose Log Out.
3. Return to https://www.spotify.com/password-reset/ and you should be able to request a reset.

@limnoski - It is worth trying to copy and paste the link from the email into your browser manually rather than clicking the link to see if that makes any difference? 

[emmabluueee]

Hi,

I forgot my password and the email that I have onmy account is an old one that I do not use anymore. I am still signed in the Spotify on my computer, but I accidently logged out on my phone. I need help reseting my password and email address. Thanks!

[Peter__]

@emmabluueee - Get in touch using this form and the accounts team will be able to lend a hand to reset you manually:

https://www.spotify.com/uk/about-us/contact/contact-spotify-anonymous/

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Indigoish]

~ I'm now a Spotify subscriber. Forgotten my password and cannot reset it without knowing my original password. Help!

[Peter__]

@Indigoish - To get a password reset:
1. Go to https://www.spotify.com/password-reset/
2. If you get redirected to your online profile (where you need to current password to make the change), you are still logged into the website. Click on your name at the top and choose Log Out.
3. Return to https://www.spotify.com/password-reset/ and you should be able to request a reset.

[Rassack]

I have exactly the same problem as Brodde. I have a premium account and a free account (which I apparently got when I logged in via Facebook), both with the same email. Now I cant seem to get my premium account back.

[Peter__]

@Rassack - Do you have a Spotify username for the Premium account? If so you just need to log back in using that username rather than your email address.

[Rassack]

Problem is i don't have a username or just can't remember it. I always used to log in via the  Facebook option.