United States


IPhone XR



My Question or Issue

I had to create this account just to talk to someone...

I was logged into my old Spotify Premium account, that I have had for years, on my phone, TV and laptop. One day they are all logged out and that was not something I did. When I try to log back in it states that all the information is incorrect. The email it says I have on file is an old email I have not been able to get into in years. This is the first time this has happened to me...EVER! I am very upset that I can't listen to the 1,500+ songs I had on my old account. I need someone to please help me. I am paying for an account I can't get into.


1 Reply


Hey there @user-removed,

thanks for reaching out !


Please as a first step, follow this Spotify answer and try to locate all accounts listed with your details.


Let me know how it goes and we'll continue on with some other steps if needed 🙂

OneByBooRock Star 19
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Note: I'm not a Spotify employee.

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