Hacker changed account email and password

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Hacker changed account email and password

jarett
Regular

A hacker has changed my account email and password. I can now only access my account with my facebook login, and I can't change the password or email back. I am having to fight with this guy to get my music to stream. I have filled out the support.spotify.com form and they emiled me saying it was a log in error that should have been fixed. This was last night and despite me repying to them hours ago that he is still listing to music with my account, no reply can be bothered. This is very frustrating. I have replied to the support emails and emailed account-details-changed@spotify.com This is terrible support for a service that I pay for every month. 

14 Replies

Re: Hacker changed account email and password

Rock Star 24
Rock Star 24

Hey @jarett,

 

Spotify Support can look into this.

 

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours, sometimes even faster.

MaximRock Star 24
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Note: I'm not a Spotify employee.

Re: Hacker changed account email and password

jarett
Regular

Thank you for you help, but the link has been followed and filled out. I have tweeted and direct messaged them on twitter. At this point I am just trying to get someone to actually look into it. When I filled out the form, they told me they would contact me at the hacker's email so Im trying to find an independen't line of contact. 

Re: Hacker changed account email and password

Rock Star 24
Rock Star 24

SpotifyCares on Twitter or FB are probably the best contact methods for your support case then

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Hacker changed account email and password

ItsJamesJ
Community Legend

Hey,

When you tweeted/DM'd them, did they reply to you / say anything? 

 - James

Re: Hacker changed account email and password

jarett
Regular

Not at this point.

Re: Hacker changed account email and password

ItsJamesJ
Community Legend

Would be best to wait a little longer than.

Support usually answer within 48 hours, usually a lot quicker however.

Sorry you can't be rocking this time out! :(

Re: Hacker changed account email and password

jarett
Regular
Yea, now I get to sit and watch this guy delete my music and add his own. Big money says theres no way to get that back when they get around to helping me. Years worth of playlist gone.

Re: Hacker changed account email and password

Rock Star 24
Rock Star 24

Hey @jarett!

 

I thought you cannot access your account?

 

Playlists can be recovered at https://www.spotify.com/account/recover-playlists/

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Hacker changed account email and password

jarett
Regular

I can access it from my facebook login, but I can't change the password or email without access to the current password or email. So yes I have the privlege of watching him have his fun, but I can't do anything about it. 

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