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Help Iv'e Been Hacked

Help Iv'e Been Hacked

Premium

Country 

USA

 Device

(iPhone 7+)

Operating System

(iOS 10)

 

My Question or Issue

 Ok so my account is being used by another person in chrome web browser except that its not me. I've tried logging out on all open browsers and changed my password but its still happening. I just dont want this person to have access to my credit card or any personal information or change my password and then I can't get back into my account. I don't know what to do.

Reply
1 Reply

Hey,

 

Sorry to hear that you think your account’s been taken over.

 

If you notice any of the following occurring on your account unexpectedly, your account may have been taken over.

  • Your password is no longer working.
  • The email address associated with your account has changed.
  • Playlists have disappeared or been added.
  • Subscription changes (Note: We never display your full payment information).
  • Someone else's Facebook has been connected to your Spotify account.

Check out the steps under ‘What do I do if my account has been taken over?’ in this support article for what to do next.

Let me know if you have any further questions.

 

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